Vaibhav Bajpai
Bangalore
Summary
Achievement-driven professional around 14 years of experience in Sales Operations, Sales Excellence, Sales Reporting/ Analytics Sales data management, Project management, Result oriented professional honed with a cross-cultural exposure having strategic outlook, excellent project management, financial analysis skills and delivery capabilities A multi-dimensional Approach- Successfully led multiple teams with over 40 members and excelled in People Management, SLA Management, Recruitment, Trainings and accurate Knowledge Transfer Analytical, problem solving & self-motivated with excellent interpersonal, communication and organization skills with proven abilities in team management & stakeholder relationship management Benchmarked Sales Operations performance and ensured KPI achievement Sales reporting and Analytics of various critical reporting, Pipeline Management, Win Rate and Revenue tracking
Overview
14
14
years of professional experience
1
1
Certification
Work History
Specialist- Sales Operations
Accenture Solutions
Bangalore
05.2020 - Current
- Providing sales process support to client teams, leadership, other internal operations teams, and interfacing functional areas.
- Assisting Accenture Practitioners in navigating the company's internal sales processes.
- Supporting sales excellence, leadership, and business partners in driving efforts across multiple S&PP services.
- Critical services include the support of opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership, and internal sales processes/tools support for clients.
- Reporting to Sales & Pricing Performance, Sales Operations Leadership, Senior Managers.
- Examining past data and previous trends, and keeping track of forecasted future sales growth to report on the needs and goals of future campaigns in coordination with the campaign management team.
- Utilized CRM systems and sales analytics tools to monitor sales performance, identify trends, and recommend actionable insights for sales growth.
- Sales campaign creation and ensuring to track sales conversion through various important metrics.
- Coordinated with other departments to ensure efficient workflow processes.
- Defined team directions and provided guidance to members.
Sales operations Team lead
06.2016 - 05.2020
- Increased event capacity by 25%
- Event fill rate was 60% in 2017 & increased to 85% in a year- 2018
- Managed 3 verticals of 38 SMEs and making sure to run the process in smooth and effective way
- Managed Resources in Every scheduled session with available resources, like instructor, Labs, Courseware, and Rooms & so on
- Keeping a tab on transactional AHT and met the given AHT target based on glidepath benchmarking
- Providing training, award, and appraisal; maintaining health, hygienic, and ISO compliance
- Attending various meetings, providing training & reporting to top management for a status report
- Developed and implemented sales performance metrics, enabling accurate tracking of key performance indicators and driving sales ops team productivity.
Sales Program Management Senior Analyst – SME
10.2015 - 06.2016
- Managed the sales operations of a US Client for Asia Pacific Region
- Consolidated file feedback reports consisting of Sales, Inventory for all the partners.
Assistant Department Manager
TATA GROUP- (Titan company & Infiniti Retail)
Bangalore
07.2010 - 09.2015
- Focus on revenue and profit target set up by management.
- Mentor and guide juniors to foster proper completion of assigned duties.
- Generate sales reports for functions Finance and Accounts department.
- Imparting on-the-job training to new joiners in the company and motivating them to achieve given targets.
- Oversee after-sales service and address client/customer grievances.
- Prepare revenue reports and trend analysis.
- Involved in handling sales planning and operations.
Education
PGDM -
IBMR, Bangalore
01.2010
Skills
- Sales Operational Techniques
- Business Excellence
- Business Transition & Project Management
- Pipeline Management
- Sales Operations
- Training & Development
- Data Management and Reporting
- Client Relationship Management
- Operation Excellence Modules
- Cross-functional Coordination
- Team Building & Leadership
- Power BI
- Tableau
- MS Access
- MS-Office
- Service Now
- WQM
- QlikView
- Negotiation & Conflict Management
- Visionary and Decision Making
- Good Listener & Communicator
- Team Building & Interpersonal Skills
- High Business Ethics & Trustworthy
- Analytical Problem Solving
- Leadership and Delegation
- Root Cause Analysis
Certification
- Prince2 Foundation and Practitioner (Trained) in 2021
- Lean Management certified in 2021.
- Lean Six Sigma Green Belt in 2021.
- Certified German language from Goethe Institute Bangalore in 2018
- Customer Behavior in 2011
- Merger & Acquisition in 2011
Projectsled
- Event Capacity Enhancement (July-December 2018), Found and implemented several ways to smoothen a complex program, Present the expected revenue enhancements to Accenture and client leadership, Project has been a great success leading to client satisfaction
- Business Transformation (IDVS and RPA Implementation) (June’22- Feb’23), Made significant contributions in - Robotics Project for reducing E2E manual efforts in Sales ops process, Currently leading the RPA project for Sales operations Project
Awardshonours
- Bagged Certificate of Excellence from IBMR, Bangalore at IVY10 (seminar)
- Recognized as best performing team lead (Transition and Operations) in 2023
- Star of the business awards from Accenture operations in 2019
- Star of the business awards from Accenture operations in 2017
- Awarded with “Moment of the Fame” for South Region by “Titan Company Limited” in 2012
Personal Information
- Title: Sales Operations | Sales Excellence | Business Transitions | Operation Excellence
- Date of Birth: 08/04/86
Languages
English, Hindi & Kannada
Timeline
Specialist- Sales Operations
Accenture Solutions
05.2020 - Current
Sales operations Team lead
06.2016 - 05.2020
Sales Program Management Senior Analyst – SME
10.2015 - 06.2016
Assistant Department Manager
TATA GROUP- (Titan company & Infiniti Retail)
07.2010 - 09.2015
PGDM -
IBMR, Bangalore
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