VAIBHAV BAJPAI

Result-oriented professional with a proven record of achievement in conceiving & implementing effective ideas; targeting senior level assignments in IT Operations / Continuous Improvement / Customer Relationship Management / Process Transformation & Service Delivery with leading organizations. Profile Summary PMP certified Strategic Leader with dynamic career of 14 years that reflects rich global expertise & year-on-year success in Technical Domain, Customer Satisfaction, Incident Management, Process Transformation, Service Delivery & IT Operations across the globe. Proven skills in directing project activities (Worked on RFPs and transition of multiple IT projects) from conceptualization to execution including business definition, feasibility & optimization, planning & implementation and transition as per pre-set norms. Skilled in defining global support service standards / guidelines that act as benchmark for excellent service delivery as per global standards & SLAs; analyzing data for continuous improvement in delivery & improving customer satisfaction Experience spans across multiple areas of Agile Scrum Delivery/Project Management including resource management, planning, budgeting, client relationship management and end to end service delivery. A strategic planner with proficiency in streamlining business processes, defining continuous improvement activities, accelerating employees’ strengths & building powerful teams that can conquer any obstacles Directed cross-functional & cultural teams using interactive & motivational leadership; acknowledged for coaching, guiding & mentoring team members to achieve resource wise productivity & optimization. A forward thinking person with strong communication, technical, analytical & negotiation skills; well organized with a track record that demonstrates self-motivation & creativity to achieve corporate & personal goals

PMP - Project Management Professional