Vaibhav Baria

Key Responsibility Areas:
New Associate

1. Client Ticket Management: Manage and resolve client (90-95%) tickets on a daily basis, ensuring timely and effective solutions.
2. Activity Tracking and Reporting: Maintain 100% accurate records of daily activities, updating trackers to ensure transparency and accountability.
3. Scorecard Management: Meet monthly scorecard targets(96%-98% accuracy), demonstrating consistent performance and commitment to excellence.
Senior Associate:

1. Client Liaison and Support: Interact with international clients, providing guidance on workflow processes to ensure smooth collaboration.
2. Team Development and Mentoring: Foster team growth by improving(25% per week) individual quality, providing constructive feedback, and promoting knowledge sharing.
3. Process Improvement and Innovation: Identify areas for process enhancement, suggesting policy amendments (5 to 10 per week overall), and procedural updates to optimize performance.
4. Complex Problem-Solving and Collaboration: Collaborate with team members to resolve intricate issues(95%), driving continuous improvement and excellence.

Previously, I was actively involved in our family-owned transport business, contributing to it's growth(25%) and success.

Key Roles and responsibilities:

• Identified needs of customers promptly and efficiently.
• Developed spreadsheets to track project progress, budgets and other related data.
• Followed up with customer accounts to resolve (85%) of unpaid or past-due accounts.