Vaibhav Bharmal

• Managed end-to-end journeys of diverse loan products for individuals and businesses, overseeing conceptualization, implementation, and refinement of service procedures and protocols.
• Analyzed and addressed customer issues, collaborating with stakeholders to enhance overall customer experiences.
• Led recruitment, mentoring, and empowerment initiatives for customer service agents, fostering an environment conducive to excellence.
• Ensured adherence to tech service SLAs and maintained comprehensive documentation of customer interactions via various communication channels.
• Facilitated team harmony across multiple locations, ensuring effective collaboration and productivity.
• Actively contributed to Supply Chain Finance (SCF) product development and coordinated with testing teams for successful rollouts, while also managing stakeholder relationships for market differentiation and smooth transitions.

Oversaw daily operations across multiple departments, ensuring As Director of Operations, my responsibilities included:

• Strategically expanding sales teams, franchises, and product portfolios to drive growth and market penetration.
• Developing and implementing SOPs to ensure smooth project execution and operational efficiency.
• Managing B2B relationships, negotiating purchase orders, and fostering partnerships for sustainable business growth.
• Directing international expansion initiatives, setting targets, and driving market penetration.
• Leading CSR activities and overseeing teams to positively impact communities, while also training over 5000+ Business Development and HR MBA students.
• Achieved 10x revenue growth, scaling sales to 1 crore INR annually, while concurrently training over 5000+ Business Development and HR MBA students, fostering both organizational success and talent development.

• The Bharat Floorings Group, blending European technology with Indian craftsmanship since 1922, adorns India's architectural landscape with top-tier flooring solutions and a century-long legacy.
• JOB Profile:-
• Spearheaded seamless coordination between sales, purchase, production, and site teams, ensuring operational efficiency and timely project delivery.
• Implemented strategic negotiations with stakeholders, optimizing procurement processes and enhancing project execution efficiency.
• Achieved significant cost savings through effective vendor management and streamlined purchasing practices.
• Enhanced client satisfaction by providing accurate product information and consistently meeting delivery timelines.
• Successfully managed high-profile projects nationwide, including prestigious endeavors for clients such as Piramal, Anil Ambani Farm, and L&T, showcasing exceptional project management skills and attention to detail.
• Received commendations for driving operational excellence, enhancing the company's reputation as a reliable partner for large-scale projects, and consistently exceeding client expectations.

• Managed diverse architecture projects nationwide for 1.5 years, overseeing end-to-end operations, including sales, purchase, production, site management, and billing processes.
• Played a key role in training the sales team and coordinating with the design team, ensuring alignment of project expectations and successful project outcomes.
• Maintained effective coordination with vendors, optimizing timelines and budgets for project deliverables, thereby ensuring efficient project execution and client satisfaction.

• Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
• Spearheaded the management of a wide array of architecture projects across the country, directing all aspects of operations from sales and procurement to production, site supervision, and billing procedures.
• I actively contributed to the enhancement of the sales team's skills and collaborated closely with the design team, guaranteeing that project objectives were well understood and achieved to deliver successful outcomes.
• Through meticulous coordination with vendors, I streamlined timelines and budgets for project deliverables, ensuring smooth project execution and meeting client expectations with utmost satisfaction.

Refer Job Description For Job Profile No.2-6

• Spearheaded operations coordination among various departments including design, purchase, store, production, quality, contracting, and site installation teams within the facade industry.
• Utilized Microsoft Project to develop and circulate project schedules, ensuring seamless coordination and execution across departments, and providing the same schedule to clients for transparency and alignment.
• Managed the billing process from site installation completion to client payment receipt, demonstrating meticulous attention to detail and financial accountability.
• Transitioned into an operations management role, leading and mentoring a team of 8 trainee engineers, providing comprehensive guidance and grooming for all activities, contributing to their professional development and the overall efficiency of the team.
• Played a pivotal role in the store department, overseeing inventory management and supply chain operations, including the configuration and customization of an ERP system for comprehensive management.
• Received extensive training under senior professionals from prestigious institutions such as IIM Bangalore and IIM Kozhikode, acquiring invaluable skills in project management, leadership, and strategic planning, which greatly enhanced team performance and contributed to organizational success.