Vaibhav Chauhan
Assistant Manager
Gurugram,HR
Summary
Accomplished leader with a proven track record at Policy bazaar Insurance Web Aggregator Private Ltd, adept in operations management and team motivation. Spearheaded initiatives that delivered 150% growth in admissions and enhanced sales growth by 10% in current organization. Excelled in strategic planning and problem-solving, ensuring operational excellence and surpassing sales targets.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Girnarsoft Education Services Pvt Ltd
Gurgaon, India
02.2023 - Current
- Developed strong working relationships with staff, fostering positive work environment.
- Increased B2B sales by developing and implementing targeted marketing strategies.
- Mentored junior team members in best practices for B2B management, boosting overall productivity levels within department.
- Collaborated on collection and dispute resolution issues.
- Plan training interventions for sales team based on Training Need Identification & identifying training needs from different departments by meeting stake holders and using reports.
- Supervised operations team to support operational excellence and excellent customer service to boost sales revenue.
- Monitored key performance metrics to identify areas for improvement.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delivered 150% growth in admission numbers for Amity University (Pan India) and Universities of Punjab Region.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed Revenue Target.
- Increased lead utilization of organization by 22%.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
Senior Team Leader
Policybazaar Insurance Web Aggregator Private Ltd
Pune, India
04.2022 - 12.2022
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Responsible for identifying training needs from different departments by meeting stake holders and using reports.
- Plan training interventions for sales team based on Training Need Identification.
- Set clear team goals and delegated tasks and set deadlines.
- Responsible for delivery of training for technical and non-technical skills for existing and new insurance products and other processes, etc.
- Oversaw successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Handling span of 60+ members with 4 Team Leaders and training leaders of region for new FOS - (Feet On Street) process.
- Maintaining and driving Operational metrics and Data of FOS - (Feet On Street) process.
- Produced weekly, daily and monthly activity reports and forecasts.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Team Leader
Policybazaar Insurance Web Aggregator Private Ltd
Gurgaon, India
04.2021 - 03.2022
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Maintaining Daily, Weekly, Monthly and Yearly Sales Data for Team members.
- Supported office business development for Traditional products.
- Achieved 112% of yearly target.
Subject Matter Expert
Policybazaar Insurance Web Aggregator Private Ltd
Gurgaon, India
04.2019 - 03.2021
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Maintained relationship with existing clients for up sales.
- Managed team of 20+ members.
- Delivered 115% of Team Target.
Senior Sales Consultant
Policybazaar Insurance Web Aggregator Private Ltd
Gurgaon, India
04.2018 - 03.2019
- Established strong client relationships for increased customer loyalty and repeat business.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Dealing with HNI and NRI customers.
- Dealing in all variants of Insurance.
- Achieved 110% booking Target month on month.
Associate Sales Consultant
Policybazaar Insurance Web Aggregator Private Ltd
Gurgaon, India
09.2017 - 03.2018
- Sourced 30 bookings avg each month.
- Maintained 90% + utilization throughout season.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
Education
Master of Business Administration (Distance) - Financial Management & Operations Management
Integral University
06.2025
Bachelor of Commerce (B.Com) - Commerce
IFTM University
06.2017
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Elementary (A2)
Accomplishments
- Maximum APE Achieved - Pune branch (FOS - 2.20 Cr) - 2022 - 09
- Star Team - 2020 - 02
- Star Team - 2019 - 12
- Highest Earner - 2018 - 05
- Best in operational metrics (Talktime) - 2017 - 12
Skills
Team motivation
Staff Training and Development
Task Delegation
Operations Management
Retail Operations Management
Sales Growth
Business Development
Teamwork and Collaboration
Decision-Making
Problem-Solving
Work Planning and Prioritization
Training and Development
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsTeam Building / Company RetreatsInterests
Community Involvement
Sports
Travelling
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