Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
Timeline
Generic
Vaibhav Dewani

Vaibhav Dewani

New Delhi

Summary

Detail-oriented Operations Professional with nearly 5 years of experience in order management, vendor coordination, and sales & operations analytics. Proven ability to leverage ERP platforms including Oracle NetSuite, Microsoft Dynamics 365 Business Central, XTS, and Centric PLM to streamline workflows, enhance cross-functional collaboration, ensure compliance, and drive operational efficiency. Strong analytical mindset with hands-on experience in Power BI for reporting and insights, complemented by Lean Six Sigma certification and a continuous-improvement approach to business processes.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

GURUNANDA LLC
CA,US (REMOTE)
12.2025 - Current

Managed comprehensive buy goods operations, overseeing order creation, approvals, and execution.

  • Coordinated internal and third-party order approvals prior to dispatch and delivery.
  • Conducted inventory checks to maintain accurate stock levels and ensure availability.
  • Allocated goods based on demand, prioritizing orders and inventory status.
  • Executed routing plans to guarantee timely and efficient deliveries.
  • Collaborated with carriers for on-time pickups and dispatches.
  • Monitored shipments and promptly resolved delays.
  • Served as primary customer support representative, addressing delivery concerns and escalations.

Senior Accounting Specialist

BIOWORLD MERCHANDISING
Gurgaon
01.2025 - 11.2025
  • Managed end-to-end sales order processing and served as primary contact for assigned accounts.
  • Collaborated cross-functionally to resolve order issues and streamline operations.
  • Maintained CRM, ERP, and SharePoint systems to ensure accurate sales and contract data.
  • Analyzed sales activity and prepared reports for leadership and business reviews.
  • Ensured compliance with retailer SOPs and account-specific requirements.

Assistant Order Management

Li & Fung
Gurgaon
09.2021 - 01.2025
  • Collaborated with vendors to ensure the timely submission of invoices and supporting documents.
  • Verified the accuracy and completeness of vendor invoices and accompanying documentation.
  • Generated invoices using the ERP system 'XTS'.
  • Conducted training sessions for vendors to enhance their understanding of processes and requirements.
  • Followed up on outstanding purchase orders(POs) to ensure timely completion.
  • Addressed and resolved vendor and customer queries efficiently.
  • Reviewed transport documents received from forwarders for accuracy and completeness.
  • Coordinated with forwarders to rectify discrepancies in documentation.
  • Prepared and finalized shipping documents as per customer specifications.
  • Submitted completed documents to the finance team for payment processing and vendor payouts.

Education

MBA - Finance And Marketing

Guru Nanak Institute of Management
Punjabi Bagh, Delhi
08.2021

BBA - Finance & Marketing

Sirifort Institute of Management
Rohini, Delhi
07.2019

Skills

  • Microsoft Power point
  • Oracle Netsuite
  • Advance Excel
  • XTS
  • Vendor portal management
  • Centric(PLM)
  • Power BI
  • Microsoft Business central

Additional Information

Certification in Lean Six Sigma yellow and white belt, Certificate of XTS received from Li & Fung., Presented Research paper on Information Technology of Smartphone Industry 'Android vs IOS'., Third position in second semester during PGDM.

Hobbies and Interests

  • Health and fitness enthusiast
  • Mobile technology
  • Hardcore Gaming

Timeline

Customer Service Representative

GURUNANDA LLC
12.2025 - Current

Senior Accounting Specialist

BIOWORLD MERCHANDISING
01.2025 - 11.2025

Assistant Order Management

Li & Fung
09.2021 - 01.2025

MBA - Finance And Marketing

Guru Nanak Institute of Management

BBA - Finance & Marketing

Sirifort Institute of Management
Vaibhav Dewani