Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Vaibhav Gaonkar

Business Development Manager
MUMBAI

Summary

Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Business Development Manager

upGrad
Mumbai
10.2020 - Current
  • Launched India's first Online Doctorate Program (DBA) which is currently upGrad's flagship program
  • Taught consultative selling techniques to new and existing staff members to build expertise.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit - Over 20 CR revenue since its launch in March 2021, whilst the portfolio currently has delivered 50 CR+ revenue
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Represented upGrad at PSAI (Professional Speakers Association) and promoted at other conferences and industry events.
  • Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base. Repeat business scale up - 30% conversion

Business Development Executive

upGrad
Mumbai
01.2020 - 10.2020
  • Counseled over 500+ industry professionals towards a right career path in the field of MBA, Digital Marketing, Product Management, Tech & Data Science
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Built diverse sales pipeline to exceed quota targets. Generated over 2CR in revenue
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Team Leader

Teleperformance
01.2016 - 01.2020
  • Managing Outbound and Inbound Sales team who looks into core - product selling, cross selling, Up-selling.
  • Member of FCR Project - Designed to reduce the customer efforts- Sourced out alternatives to reduce the return - 40% Save a Sale Ratio. New authorization levels acquired for Immediate solutions
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Led the New Business Deramores (March 2017) process transition and successfully settled the queue
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Reported sales data to upper management for review.
  • Ideal Shopping Direct – Process expansion (September 2017) New Site Set up- Was a part of the Seeding process leading the end to end process transition
  • Monitored sales team performance and provided constructive feedback.
  • Built strong team by recruiting and developing top sales talent.
  • Negotiated contracts and sales terms with new and existing clients.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Cross-trained and backed up other customer service managers.

Acting Team Leader

Teleperformance
Mumbai
02.2015 - 12.2015
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Up-skill agents to meet operational SLA and get them certified to move to production by conducting refresher training based on process updates to enhance process knowledge
  • Certified In-house Trainer- Shadowed training batches in the absence of the trainers. Held training sessions for the new application launched by the client (Numero and salesforce)
  • Certified In-house Quality Analyst – Certified to conduct quality evaluations
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Coordinated weekly meetings for internal and external groups.
  • Supported office business development and customer service.

Senior Representative

Teleperformance
Mumbai
07.2012 - 12.2015
  • Managing sales and customer service call volumes and emails (95% threshold)
  • Interacted with customers regularly to maintain and enhance relationships. Resolved issues through careful research and follow-up with customers.
  • Responded to customer requests for products, services and company information.
  • Cross selling and up-selling products basis the trends and requirements
  • Created 70+ response templates to enhance productivity across Onshore and Offshore
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered excellent customer service, resulting in consistent 85% customer satisfaction rating.

Education

PGDM - Operations Management

Welingkar Institute of Management
Mumbai
07.2015 - 08.2017

Bachelor of Science - BS - Information Technology

University of Mumbai
06.2009 - 05.2012

Skills

New Business Development

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Timeline

Business Development Manager

upGrad
10.2020 - Current

Business Development Executive

upGrad
01.2020 - 10.2020

Team Leader

Teleperformance
01.2016 - 01.2020

PGDM - Operations Management

Welingkar Institute of Management
07.2015 - 08.2017

Acting Team Leader

Teleperformance
02.2015 - 12.2015

Senior Representative

Teleperformance
07.2012 - 12.2015

Bachelor of Science - BS - Information Technology

University of Mumbai
06.2009 - 05.2012

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Vaibhav GaonkarBusiness Development Manager