Vaibhav gaur
Jaipur
Summary
Detail-oriented professional known for strong organizational skills and a proactive approach to problem-solving. Experience in managing branch operations and enhancing team performance to achieve customer satisfaction goals.
Overview
17
17
years of professional experience
Work History
Branch Monitoring
IndusInd Bank Ltd
Jaipur, India
05.2022 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deputy Branch Manager, Malviya Nagar Branch
IndusInd Bank Ltd
Jaipur, India
05.2019 - 05.2022
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Managed daily financial transactions, optimizing service efficiency and customer satisfaction.
- Developed and implemented strategic marketing initiatives to enhance branch visibility and client engagement.
- Trained and mentored junior staff, fostering a culture of excellence and continuous improvement.
Deputy Branch Manager, Riddhi Siddhi Branch
IndusInd Bank Ltd
Jaipur, India
05.2016 - 05.2019
- Led operational strategies to enhance branch efficiency and customer satisfaction.
- Managed team performance through regular coaching and mentoring sessions.
- Developed and implemented training programs for new staff members.
- Streamlined branch processes to reduce turnaround time for customer requests.
PBA- Personal Banker Authorizer
Hdfc Bank Ltd
Balaghat, (M.p) India
05.2014 - 05.2016
- Managed client relationships, providing tailored financial solutions and enhancing customer satisfaction.
- Executed daily transactions efficiently, ensuring accuracy in account management and documentation.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Led training sessions for new staff on compliance regulations and bank policies.
Deputy Branch Manager At Burhanpur (M.p)
Axis Bank Ltd.
Burhanpur (M.p)
05.2012 - 05.2014
- Supervised daily operations ensuring compliance with banking regulations and policies.
- Developed strategic initiatives to enhance customer service and improve branch performance.
- Mentored staff in product knowledge, sales techniques, and service excellence.
- Analyzed financial reports to identify trends and recommend actionable solutions.
Front Desk Officer At Guna (M.p)
Axis Bank Ltd.
Guna (M.p)
05.2010 - 05.2012
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Coordinated appointments and meetings, ensuring optimal use of resources and time management.
- Maintained accurate records of transactions and communications in compliance with banking regulations.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
Teller At Guna (M.p)
Axis Bank Ltd.
Guna (M.p)
05.2009 - 05.2010
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Maintained cash drawer integrity by reconciling daily transactions and balancing cash reserves.
- Assisted customers with account inquiries, resolving issues to enhance overall satisfaction.
- Trained new tellers on operational procedures and customer service protocols to ensure quality standards.
Education
MBA - Business Economics
School Of Economics, DAVV University, Indore
Indore06-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Branch Monitoring
IndusInd Bank Ltd
05.2022 - Current
Deputy Branch Manager, Malviya Nagar Branch
IndusInd Bank Ltd
05.2019 - 05.2022
Deputy Branch Manager, Riddhi Siddhi Branch
IndusInd Bank Ltd
05.2016 - 05.2019
PBA- Personal Banker Authorizer
Hdfc Bank Ltd
05.2014 - 05.2016
Deputy Branch Manager At Burhanpur (M.p)
Axis Bank Ltd.
05.2012 - 05.2014
Front Desk Officer At Guna (M.p)
Axis Bank Ltd.
05.2010 - 05.2012
Teller At Guna (M.p)
Axis Bank Ltd.
05.2009 - 05.2010
MBA - Business Economics
School Of Economics, DAVV University, Indore