Vaibhav gaur
Jaipur
Summary
Detail-oriented professional known for strong organizational skills and a proactive approach to problem-solving. Experience in managing branch operations and enhancing team performance to achieve customer satisfaction goals.
Overview
17
17
years of professional experience
Work History
Branch Monitoring
IndusInd Bank Ltd
05.2022 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deputy Branch Manager, Malviya Nagar Branch
IndusInd Bank Ltd
05.2019 - 05.2022
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Managed daily financial transactions, optimizing service efficiency and customer satisfaction.
- Developed and implemented strategic marketing initiatives to enhance branch visibility and client engagement.
- Trained and mentored junior staff, fostering a culture of excellence and continuous improvement.
Deputy Branch Manager, Riddhi Siddhi Branch
IndusInd Bank Ltd
05.2016 - 05.2019
- Led operational strategies to enhance branch efficiency and customer satisfaction.
- Managed team performance through regular coaching and mentoring sessions.
- Developed and implemented training programs for new staff members.
- Streamlined branch processes to reduce turnaround time for customer requests.
PBA- Personal Banker Authorizer
Hdfc Bank Ltd
05.2014 - 05.2016
- Managed client relationships, providing tailored financial solutions and enhancing customer satisfaction.
- Executed daily transactions efficiently, ensuring accuracy in account management and documentation.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Led training sessions for new staff on compliance regulations and bank policies.
Deputy Branch Manager At Burhanpur (M.p)
Axis Bank Ltd.
05.2012 - 05.2014
- Supervised daily operations ensuring compliance with banking regulations and policies.
- Developed strategic initiatives to enhance customer service and improve branch performance.
- Mentored staff in product knowledge, sales techniques, and service excellence.
- Analyzed financial reports to identify trends and recommend actionable solutions.
Front Desk Officer At Guna (M.p)
Axis Bank Ltd.
05.2010 - 05.2012
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Coordinated appointments and meetings, ensuring optimal use of resources and time management.
- Maintained accurate records of transactions and communications in compliance with banking regulations.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
Teller At Guna (M.p)
Axis Bank Ltd.
05.2009 - 05.2010
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Maintained cash drawer integrity by reconciling daily transactions and balancing cash reserves.
- Assisted customers with account inquiries, resolving issues to enhance overall satisfaction.
- Trained new tellers on operational procedures and customer service protocols to ensure quality standards.
Education
MBA - Business Economics
School Of Economics, DAVV University, Indore
Indore06-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Branch Monitoring
IndusInd Bank Ltd
05.2022 - Current
Deputy Branch Manager, Malviya Nagar Branch
IndusInd Bank Ltd
05.2019 - 05.2022
Deputy Branch Manager, Riddhi Siddhi Branch
IndusInd Bank Ltd
05.2016 - 05.2019
PBA- Personal Banker Authorizer
Hdfc Bank Ltd
05.2014 - 05.2016
Deputy Branch Manager At Burhanpur (M.p)
Axis Bank Ltd.
05.2012 - 05.2014
Front Desk Officer At Guna (M.p)
Axis Bank Ltd.
05.2010 - 05.2012
Teller At Guna (M.p)
Axis Bank Ltd.
05.2009 - 05.2010
MBA - Business Economics
School Of Economics, DAVV University, Indore