VAIBHAV GAUR
Chittorgarh
Summary
Results-oriented manager with extensive experience in process analysis and coordination in the BFSI sector. Successfully managed end-to-end migration for complex projects, ensuring minimal disruption and maintaining business continuity. Developed and implemented robust business continuity plans that streamlined workflows and significantly reduced downtime.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Manager
HSBC Bangalore
Bangalore
05.2025 - Current
- Developed and implemented comprehensive business continuity plans to minimise disruption.
- Streamlined recovery procedures, minimising downtime during significant disruptions.
- Reviewed and updated business continuity documentation to match changing needs.
- Collaborated with senior management to embed continuity into strategic planning.
- Coordinated stakeholder check-ins to ensure seamless transitions and maintain support.
- Delivered clear handover documentation to maintain business continuity after migration.
- Coordinated change management initiatives to minimise resistance and drive continuous improvement.
- Tailored continuity strategies for diverse operational environments, enhancing adaptability.
- Managed end-to-end migration for complex projects with minimal disruption.
- Streamlined workflow using lean manufacturing principles, reducing waste by 15%.
Assistant Manager
HSBC
Bangalore
11.2023 - 05.2025
- Managed operational issues in line with service level agreement control standards, ensuring consistent service delivery.
- Identified control gaps and implemented process streamlining improvements to closure, enhancing operational efficiency.
- Delivered continuous team training through regular updates on banking products and services.
- Presented governance and KPI matrix to business stakeholders using input/output SLAs.
- Reviewed existing controls with line manager support and attested results.
- Analysed business trends to create volume forecasts and plan capacity resources.
- Prepared overdue payment letters and escalated aged accounts for legal action, facilitating timely debt recovery.
- Provided support to customers with their inquiries and RMS with credit and loan query resolutions.
Process Analyst
HSBC
Bangalore
05.2022 - 11.2023
- Performed detailed process analysis, documenting As-is and To-be flowcharts to support informed decision-making and strategic improvements.
- Developed process maps for Business Process Transformation frameworks, incorporating insights from SMEs and product owners to enhance clarity and implementation.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Transaction Coordinator
Better.com
08.2021 - 03.2022
- Gathered requested documents and followed up diligently to ensure timely receipt of each item.
- Coordinated daily with loan officers and closers to ensure compliance with investor document requirements.
- Prepared offer packages for review and managed post-offer steps in collaboration with vendors’ attorneys.
Process Coordinator
Tata Consultancy Services
07.2020 - 12.2020
- Collaborated with team to define requirements for processes, ensuring adherence to productivity and accuracy standards.
- Conducted training and change management to enhance operational effectiveness.
- Prepared business cases and detailed requirements to measure project benefits, aligning with organisational goals.
Process Analyst
Tata Consultancy Services
07.2019 - 05.2020
- Set up customers end to end, managing billing, pricing, quotes, and contracts to streamline onboarding process.
- Processed transactions in SAP CRM7 daily, ensuring accuracy and compliance in the utilities domain.
- Resolved client requirements and answered service questions, enhancing customer satisfaction for utilities clients.
Education
BACHELOR OF COMMERCE - ACCOUNTING AND FINANCE
Maharana Pratap College
Chittaurgarh, RJ06-2019
MBA - Financial Management
Narsee Monjee Institute of Management Studies
Mumbai, MH05-2024
Skills
- Workflow optimization
- Process improvement
- Performance monitoring
- Reporting and governance
- Stakeholder engagement
- Cross-functional collaboration
- Timely delivery
- Decision making
- Strategic leadership
- Results-driven approach
- Team management
- Adaptability in dynamic environments
- Problem solving
- Communication skills
Certification
- Mortgage Basics Laws and Regulations
- CRM7
- Agile Way of Working Foundation
- BPMN 2.0 Process Mapping (ARIS, Signavio, Visio)
- Business Continuity Management (Internal Training – HSBC)
- Incident Management & Operational Resilience (Internal Learning)
Accomplishments
- Successful Implementation of Pilot Batch.
- Conducted Training for Special Project within their required deadline that went successful.
- Rewarded as All Stars for top performer.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of process SLAs.
Timeline
Manager
HSBC Bangalore
05.2025 - Current
Assistant Manager
HSBC
11.2023 - 05.2025
Process Analyst
HSBC
05.2022 - 11.2023
Transaction Coordinator
Better.com
08.2021 - 03.2022
Process Coordinator
Tata Consultancy Services
07.2020 - 12.2020
Process Analyst
Tata Consultancy Services
07.2019 - 05.2020
BACHELOR OF COMMERCE - ACCOUNTING AND FINANCE
Maharana Pratap College
MBA - Financial Management
Narsee Monjee Institute of Management Studies