Vaibhav Gireesh
Bengaluru
Summary
Dynamic and customer-focused professional with over 1 year of experience in IKEA customer relations and fulfillment. Proficient in managing customer inquiries, resolving issues promptly, and ensuring a seamless shopping experience. Skilled in order processing and logistics coordination to meet customer demands effectively. Strong interpersonal and communication skills, adept at building rapport with customers and providing personalized solutions. Committed to delivering exceptional service and driving customer satisfaction to enhance the overall brand experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relations co-worker
IKEA INDIA PVT LTD
Bengaluru
05.2022 - Current
- I am part of the inaugural group of Ikea store employees in Bangalore
- Served as the head waiter at the designated area where customers could retrieve their items after making a payment
- Scheduling customer support services after purchase
- Dealing with customer escalations and reaching a resolution
- Managing customer returns at the physical store
- Supervising the day-to-day operations of e-commerce and in-store orders
- Managing customer escalation cases related to the reverse flow of goods
- Eliminating all variances to ensure a seamless customer journey
- Ensuring that orders are dispatched punctually
Education
BBA - SCIENCE & COMMERCE
MS RAMAIAH COLLEGE OF ARTS
01.2023
ST. JOSEPH'S PRE-UNIVERSITY COLLEGE
Bengaluru01.2020
ST. JOSEPH'S INDIAN HIGH SCHOOL
Bengaluru01.2018
Skills
- PROBLEM SOLVING
- TEAM PLAYER
- KEEN OBSERVER
- TIME MANAGEMENT
- CRITICAL THINKING
- LEADERSHIP
- COMPUTER SKILLS(MS OFFICE)
Affiliations
Taken part in many co-curricular activities
Been part of many sport teams during school
Certification
- Diploma in modern applied psychology(UDEMY)
- Emergency preparedness and response(UNICEF)
- Governance-supply chain security(IKEA)
- Fulfillment operation fundamentals(IKEA)
- Excel essential training(Microsoft 365)(NASBA)
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Tamil
Beginner
A1
Timeline
Customer Relations co-worker
IKEA INDIA PVT LTD
05.2022 - Current
BBA - SCIENCE & COMMERCE
MS RAMAIAH COLLEGE OF ARTS
ST. JOSEPH'S PRE-UNIVERSITY COLLEGE
ST. JOSEPH'S INDIAN HIGH SCHOOL
Similar Profiles
Shweta SinghShweta Singh
Core Area Manager at Ikea India Pvt LtdCore Area Manager at Ikea India Pvt Ltd
Sanjana ChoudharySanjana Choudhary
Interior Designer at IKEA India PVT LTDInterior Designer at IKEA India PVT LTD
Mahankali Sri Surya PrasanthMahankali Sri Surya Prasanth
Team Leader at IKEA India Pvt LtdTeam Leader at IKEA India Pvt Ltd
Tushar BansodeTushar Bansode
Customer Fulfillment Coworker at IKEA India Pvt LtdCustomer Fulfillment Coworker at IKEA India Pvt Ltd
Hemanth RHemanth R
Digital Marketing Intern at BGS & SJB GroupsDigital Marketing Intern at BGS & SJB Groups