Vaibhav Gupta
Salesforce Administrator
Dehra Dun
Summary
Professional Summary:
- Result-oriented professional, with 5 years’ experience in Administering & Configuring Salesforce.com Application and 2 years in Business Development; having over 2 years’ Entrepreneurial Experience.
- Rich experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflow for Automated Email Alerts, Field Updates and Task Creation.
- Expertise in mapping business requirements, ensuring adherence to SLAs & work processes and managing cost-effective operations.
- Experience in performing Salesforce Administrative Tasks like Creating Profiles, Roles, Users, Page Layouts, Sharing Rules, Workflows, Process Builders, Reports and Dashboards.
- Experienced in migrating data from legacy system to Salesforce using Data Loader.
- Pioneer in consistently tracking business development opportunities against the corporate plan and effectuating strategies for increasing efficiency.
- Insightful experience in project management activities including project scoping, design, estimation, planning, risk management, finalization of technical / functional specifications, resource administration and quality management.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Salesforce Administrator/Business Analyst
HID Global
Dehra Dun
07.2022 - Current
- Working on day-to-day Salesforce Administration work including Jira tickets, user account maintenance, Service Now tickets.
- Performing Salesforce Administrative Tasks like Creating Profiles and Permission sets, Roles, Users, Page Layouts, Sharing Rules, Workflows, Process Builders, Reports and Dashboards.
- Creating various Validation Rules so that the data entered by the user is valid.
- Creating various Permission sets so as to give some users extra set of permissions.
- Migrating data from legacy system to Salesforce using Data Loader and Validity tool.
- Writing SOQL query so to fetch required data.
- Setting up relationships (Lookups, Master Detail Relationship, Many to Many) on objects as per the requirement
- Creating various Process builders, Screen Flows and Record Triggered Flows for automation purpose.
- Monitoring and managing project management activities including project scoping, design, estimation, planning, risk management, finalization of technical / functional specifications, resource administration and quality management.
- Working on Community cloud like adding and giving access to partner users for various partner communities so that they may have a hold of the complete product line of HID. Various learning techniques are introduced in the training modules.
Business Development Manager
LipiData Systems Ltd
Dehra Dun
07.2020 - 01.2022
- Administered day-to-day Salesforce Administration Functions including user account maintenance, reports and dashboards, workflow and other routine tasks.
- Performed routine Salesforce data management/cleanup tasks.
- Coordinated for evaluation, scope and completion of new development requests.
- Worked with management team to establish suitable processes to support administrative, development, and change management activities.
- Set up relationships (Lookups, Master Detail Relationship, Many to Many) on objects.
- Monitored and managed project financials, scope, and schedule to ensure project stays on track for assigned client projects.
- Facilitated application customization and created custom objects, fields, security access, profiles, roles, users, page layouts and email services.
- Understood CRM technologies being used on a project to be able to direct how to design, develop, test, and implement technical implementation project.
Business Development Manager
Emicro Data Technologies
New Delhi
03.2017 - 06.2020
- Collaborated with the Sales Team to meet all business requirements and gather feedback for improvements.
- Performed cleanup of fields from Leads, Accounts, Contacts and Opportunities object pagelayout to remove fields/field values that are not required and for better user experience
- Developed different types of Reports and Dashboards for Sales Executives, managers and Leadership Teams.
- Created workflow rules and Process Builder to perform actions like field update, sending Email, creating related records, creating tasks, etc.
- Worked with Profiles and Administrative Permissions to grant/deny users access to platform features.
- Worked on sharing settings like OWD, Role Hierarchy, Sharing Rules and Manual sharing to implement record based sharing.
Area Sales Manager
Redington India Ltd
New Delhi
02.2016 - 02.2017
- Achieved revenue targets (quarterly, annual) through effective sales funnel management for the assigned products.
- Established relationships with vendor representatives for the assigned product / business.
- Maintained relationships with channel partners for the assigned product / business and drove partner enablement programs.
MD-Partner
Meridian Education
Kurukshetra
11.2013 - 12.2015
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Stayed informed on industry developments and market trends to gain competitive advantage.
Education
PGDBM - Marketing Management
Narsee Monjee Institute of Management Studies
Mumbai 01.2021 - 02.2023
B.Tech - Electrical and Electronics
Graphic Era University
Dehradun 08.2009 - 05.2013
Skills
Salesforce Administration
undefinedCertification
Salesforce Certified Associate
Timeline
Salesforce Administrator/Business Analyst
HID Global
07.2022 - Current
PGDBM - Marketing Management
Narsee Monjee Institute of Management Studies
01.2021 - 02.2023
Business Development Manager
LipiData Systems Ltd
07.2020 - 01.2022
Business Development Manager
Emicro Data Technologies
03.2017 - 06.2020
Area Sales Manager
Redington India Ltd
02.2016 - 02.2017
MD-Partner
Meridian Education
11.2013 - 12.2015
B.Tech - Electrical and Electronics
Graphic Era University
08.2009 - 05.2013
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