CAREER OBJECTIVE:
Intend to build a career in an IT service management consultant role with a leading corporate and to work as a strategic professional. To realize potential and reach a challenging position where I can contribute to the company's success using decision-making and organizational skills.
CAREER SYNOPSIS:
Seasoned Business Analyst offering 7+ years of IT service management and support industry success. Expert on change management, release management, incident management, problem management and management of a service desk and IT Service Delivery as Availability management, service continuity, capacity management, and service level management. Accomplished at leveraging past lessons to inform future decision-making.
Experience in project management and execution. Currently handling revamping of PARIVESH web portal
Assessment of current IT processes, Recommendation of action for process improvements, Designing new ITSM process, covering inputs, outputs, controls, metrics, activities, tasks, roles and responsibilities. Implementation of new processes, training, communication and change management.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
