SAP L1
VAIBHAV JAGTAP
MECHANICAL ENGINEER
NAVI MUMBAI
Summary
Highly motivated ASM with 4 years of Construction Equipment experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
4
4
Languages
Work History
Assistant Service Manager
Bombay JCB Earthmovers
NAVI MUMBAI
06.2021 - Current
- With good product support to material handling equipments got promoted as ASM (Assistant Service Manager)
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Deploying the engineers with there known skills to achieve best service record which helped to solve the problem in one go.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions. Which helped to bring machines at workshop for major repairs
- Set and administered department budgets for expenditures, materials and labor.
Junior Sales Manager
Bombay JCB Earthmovers
NAVI MUMBAI
10.2018 - 07.2022
- Started my carrier at Bombay JCB Earthmover's as junior sales manager for material handling equipment (Viz. Telehandler Skidsteer loaders, Wheeled loaders , Super Loaders)
- Researched competitors' activities and products to uncover new trends
- Resolved customer issues quickly with technical background to close deals and boost client satisfaction.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall retail sales operating plan.
Service Coordinator
Bombay JCB Earthmovers
NAVI MUMBAI
07.2020 - 06.2021
- After achieving best sales record in material handling equipment got promoted to service coordinator for material handling clients to achieve best repeat sales by providing good service support after sales.
- Started finding root cause of machine breakdown with the help of operator's feedback to achieve best product output.
- Designed individualized service plans that took into account clients' goals and preferences.
- Organized annual maintenance contract to boost system performance.
- Optimized parts supply levels to keep stock within ideal parameters for expected needs.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 70%.
Education
High School Diploma -
Saraswati College Of Engineering
Kharghar Navi Mumbai 05.2011 - 06.2013
Bachelor of Engineering Technology - Mechanical Engineering
G.H Raisoni College of Engineering & Technology
Wagholi, Pune 07.2014 - 11.2019
Skills
Customer service management
Additional Information
Best negotiating skills along with purchase team.
Good IT peripherals knowledge including l1 repairs
Software
Microsoft suit
Cloud Computing
Server Management
Certification
Dealer Trainings Manager
Timeline
Dealer Trainings Manager
06-2022
Assistant Service Manager
Bombay JCB Earthmovers
06.2021 - Current
Service Coordinator
Bombay JCB Earthmovers
07.2020 - 06.2021
Junior Sales Manager
Bombay JCB Earthmovers
10.2018 - 07.2022
Bachelor of Engineering Technology - Mechanical Engineering
G.H Raisoni College of Engineering & Technology
07.2014 - 11.2019
High School Diploma -
Saraswati College Of Engineering
05.2011 - 06.2013
Old mobile collection
tech savvy guy
sell old and new phones
Old mobile collection
tech savvy guy
sell old and new phones
Similar Profiles
ROBINSON L ROBINSON L null
Manager Hr&Admin at Suryabala Earthmovers-Authorised Delar of JCB India LtdManager Hr&Admin at Suryabala Earthmovers-Authorised Delar of JCB India Ltd
Dale BrumfieldDale Brumfield
Machine Operator / General Laborer at Pappilos EarthmoversMachine Operator / General Laborer at Pappilos Earthmovers
Caleb HornbuckleCaleb Hornbuckle
Driver at Earthmovers InternationalDriver at Earthmovers International