VAIBHAV KADAM
Virar
Summary
Analyst with experience at ACCELYA KALE SOLUTIONS, skilled in root cause analysis and technical support. Proven ability to enhance system efficiency and resolve complex issues through effective problem-solving and team collaboration. Adept at database management and troubleshooting, consistently delivering results that exceed expectations.
Overview
9
9
years of professional experience
Work History
Analyst I - Service Management
ACCELYA KALE SOLUTIONS
MUMBAI
01.2022 - Current
- Working as a techno-functional role of connecting client requirements to the internal teams (Developer, Product team).
- Analyzing complex codes and solving client queries based on difficulties faced by them.
- Monitored ticketing system queues for incoming requests from customers.
- Collaborated with developers to resolve recurrent faults.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Assisted users with password resets and account lockout resolutions.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
Intern
Jasubhai media pvt ltd
Mumbai
01.2021 - 02.2022
- Worked as Tech support for their virtual Event Chemtech IE 2021 virtual Expo
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Trainee
Capital Finance
Vasai
06.2016 - 07.2017
- Worked as trainee for 3 months on filed and then full time for 9 months in capital first
- Worked alongside senior team members to learn related job tasks and roles.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Science - computer Science
St John College of Engineering and Management
Palghar, Maharashtra07.2021
High School Diploma - Computer Engineering
Viva college of Engineering and Management
Virar, Maharashtra07.2018
School -
National English High school
Virar, Maharashtra07.2014
Skills
- Root cause analysis
- Database
- Data analysis
- Troubleshooting techniques
- System monitoring
- Problem solving
- Team collaboration and leadership
- Html
- Advanced Excel
- Technical support
Projects
Cricket Winner Prediction, Worked to develop a Cricket winner prediction site. Developed a website using HTML, CSS, JAVASCRIPT, WEB Development (Python module). Used Random Forest Algorithms for predicting the match winner. Home Loan Eligibility Prediction using Machine Learning, Worked to develop a Home Loan Eligibility Predictor using WEB-FRAMEWORK/Python module. Was responsible for creating site using HTML, some CSS Features, EMI calculator. Heart Rate monitoring system with cardino Employee Management System, Worked in a group of 3 to make a website using HTML, CSS, PHP AND MYSQL.
Linkedin Profile
https://www.linkedin.com/in/vaibhav-kadam-65a98717a
Timeline
Analyst I - Service Management
ACCELYA KALE SOLUTIONS
01.2022 - Current
Intern
Jasubhai media pvt ltd
01.2021 - 02.2022
Trainee
Capital Finance
06.2016 - 07.2017
Bachelor of Science - computer Science
St John College of Engineering and Management
High School Diploma - Computer Engineering
Viva college of Engineering and Management
School -
National English High school
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