Vaibhav Kaushik

Manager I, Program Operations

Amazon

Hyderabad

10.2023 - 12.2024

Implemented process improvements, resultingin an increase in operational efficiency.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Managed risk by developing and implementing effective risk management strategies.
Conducted performance evaluations, providing feedback and coaching for team development.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Assigned tasks to associates to fit skill levels and maximize team performance.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Streamlined communication channels, improving information flow and decision-making speed.
Conducted performance reviews for team members.
Oversaw marketing initiatives, increasing brand awareness and sales.
Resolved customer inquiries and complaints requiring management-level escalation.
Directed recruitment, hiring, and training of new staff members.
Coordinated cross-departmental projects to ensure timely and successful completion.
Created and managed budgets for travel, training, and team-building activities.
Coached, mentored and trained team members in order to improve their job performance.
Enforced customer service standards and resolved customer problems to uphold quality service.
Analyzed customer feedback data to develop action plans for improving services offered.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Delegated work to staff, setting priorities and goals.
Monitored staff performance and addressed issues.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Reviewed completed work to verify consistency, quality, and conformance.
Managed inventory levels to meet demand without overstocking, reducing waste.
Negotiated contracts with vendors to secure favorable terms and pricing.
Trained employees on additional job positions to maintain coverage of roles.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Analyzed business performance data and forecasted business results for upper management.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Developed and implemented strategic plans to achieve company objectives.

Summary

Overview

Work History

Manager I, Program Operations

Quality Specialist II, Operations and Team Manager

Quality Specialist

Education

B.Tech - Civil Engineering

Skills

Affiliations

Languages

Accomplishments

Certification

Timeline

Manager I, Program Operations

Quality Specialist II, Operations and Team Manager

Quality Specialist

B.Tech - Civil Engineering

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