To find a challenging position to compliment and expand my competencies, skills, Education and experience in Business and Finance. To build career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.
Finance professional with 9 years of rich and valuable experience in Capital markets, Asset servicing, client Servicing / Contact, portfolio services, Training & Development, Operational Audits, Trade settlement, reconciliation & Payment Domain.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager (Officer)
CITI Bank
Pune
01.2024 - Current
Achieved 99.9% accuracy and timeliness KPI by effectively managing a team responsible for Corporate Action Events and Payment Processing (Income events) Operations in EMEA Market for Global Custody clients.
Responsible for ensuring seamless execution of end-to-end event creation, payment processing, and post-payment adjustments for ICG global custody clients in EMEA Market (Euroclear, Clear-Stream).
Managed implementation and monitoring of risk and control framework, ensuring readiness for audits. Demonstrated keen attention to detail in identifying process gaps, system issues, leading to targeted process improvements, resulting in enhanced efficiency.
Managed process migrations, change management, and transitions while simultaneously overseeing project management activities.
Created reconciliation management reports for cash breaks resulting from income events across levels L1-L4, ensuring timely resolution and maintenance.
Handled critical client servicing for major clients such as Fidelity, NBIM, and MIBL.
Prepared and presented weekly and monthly MIS reports to senior management, highlighting breaks and issues of sensitive clients that were over 30 days old and posed a risk to the bank.
Implemented a comprehensive system of catering training and cross-training to bridge knowledge gaps among team members.
Officer (Assistant Manager)
CITI BANK
Pune
06.2021 - Current
Succesfully ensured smooth transition of processes for mandatory corporate action and income team.
Created daily agenda and allocated work. Conducted daily SOD and EOD calls.
Effectively addressed client escalations and inquiries pertaining to income processing and claims.
Engaged in service review calls with client servicing team and agents like Euroclear, Clear-Stream, and DTC
Creation of standard operating procedures, review, and updating the documents.
Creation and Presentation of RCA documents in case of operational risk events, Identification of root cause and implementing the controls.
Creating, processing, and reconciling the income events, Ex. Cash dividend and interest payments.
Creation and Publication of KPI and KRI reports weekly.
Dealing with swifts MT564, MT565, MT566, MT599, MT103, and MT202 - related to corporate actions notifications and processing.
FX generation and Processing - Special handling of restricted currencies, and sanctioned securities.
Analyst (Corporate Action)
Bank of New York Mellon
Pune
09.2019 - 06.2021
Managed swifts MT564, MT565, and MT599 for corporate actions notifications.
Served as a valuable resource for Corporate Actions teams by offering support in areas such as event creation, claims processing, and instruction processing for events in SMDB and PSS. Actively collaborated with Event Processing teams to rectify breaks on TLM stemming from Corporate Actions payments.
Supporting entitlement calculations, payments, reconciling, and reporting through department inputs.
Enhanced processing efficiency by manually addressing corporate actions notifications that did not meet the requirements of the STP queue using specific rules.
Worked for Brussels location and successfully provided swift data on Corporate Actions key dates including date of exchange, Response deadline date, pay date, event name, and ISIN.
Efficiently communicated corporate actions to internal teams through various channels including Swift, Fax, and Emails.
Took ownership and ensured accountability for time-sensitive events, promptly notifying relevant internal teams to minimize client impact.
Successfully addressed TLM breaks associated with corporate actions payments.
Ensured prompt resolution of aged cash and asset breaks by promptly notifying the appropriate teams.
Revamped the existing reporting system to deliver more accurate and comprehensive results for FCA-CASS reports, FCA-CASS alerts, weekly assets, and cash reports.
Maintained certainty in all stages of corporate actions by overseeing thorough reviews and checks.
Operation Executive
Bank of New York Mellon
Pune
09.2016 - 09.2019
Successfully handled class action cases seeking recovery of losses due to company's corporate actions.
Established relationships with onshore clients and facilitated service expansion through collaboration with internal offshore teams.
Gathered business requirements and generated ideas, enhancing and upgrading existing procedures.
Ensured prompt notification of class actions to clients and Customer Service Representative via internal applications and emails.
Ensured timely payment of eligible claims to internal clients through Mellon accounts. Processed checks, wires, swifts for external clients (successor custodians) including Northern Trust, State Street, and Bank of America.
Performed thorough reconciliations and cleared breaks on the TLM system to avoid future problems.
Liaised with CSRs and client for class action disbursement instructions.
Associate
State Street Syntel Services Pvt. Ltd
Pune
06.2014 - 12.2015
Reconciliation of pension funds on daily basis
Performing Trade Booking activity with help of Excel based macros
Preparing Internal Reports like IIS Daily Reconciliation, RIT Deposit Report
Manual settlement of trades using MCH
Worked with Boston Counterparts for any issue, exceptions or escalations.
Education
BBA (Finance) -
Pune University (BMCC)
Pune
05.2015
PGDIB - International Business
Pune University (BMCC)
Pune
04.2015
Skills
Project Management & Migration
Microsoft Office
Leadership Skills
Management Skills
Investigation Leadership
Data Analysis
Process Improvement
Analytical Thinking
Applications Worked On
GCX (Global Class Action)
TLM (Transaction Life Cycle Management)
SMDB & PSS
WEBSTP- To check the faxes with the Corporate Actions Notifications/Instructions/Confirmations.
NOSY - Notification System - An internal application to notify the creations team about the events.
MCH -Multi Currency Horizon - an internal application which maintains the Custody accounting records.
NCS-Event Processing.
BANCS
EMC- Event Creation. Euroclear and Clearstream Agent Platforms.
Accomplishments
Part of migration project of legacy system to new payment processing system TCS BANCS, testing different scenario, documentation of results, creation of user stories (JIRA Application) working closely with BA team as stakeholder to share the current operational challenges & Documenting results, creation of Draft SOP.
Working under UAT window to test different scenarios & advise BA team so that bugs are raised & discussed also the ultimate outcome will be correctly available under PROD version so that it will not create any impact on the clients.
Creation of AI based Macros with a help of IT team to eliminate the manual touch points within the process.
Creation of Excel based macro’s & BOT for Straight through Processing.
Certification
Business Analyst (Master’s program) Simplilearn -June 2024 – Present