Vaibhav Kudale
Billing & Revenue Assurance Professional
Pune
Summary
Dynamic and results-driven Billing and Revenue Assurance professional with over 17 years of experience in the Telecommunications Industry. Proven expertise in optimizing revenue streams, minimizing revenue and cost leakages, and implementing effective billing policies. Adept at leading and mentoring teams, ensuring compliance, and leveraging technology to enhance billing operations. Strong collaborator with cross-functional teams to support financial health and operational efficiency.
Overview
19
19
years of professional experience
Work History
Revenue & Billing Assurance Manager
Tata Communications Ltd.
Pune
12.2021 - Current
- Ensured O2C cycle across all Enterprise products, monitored billing KPIs, and implemented policy frameworks for cancellation and approval-based orders
- Responsible for Billing KPIs like Mediation, Billing rejects monitoring and resolutions, Identify and fix the gap where system handshake happens by Trend monitoring and reconditions from source to billing across all the products and services
- Focusing on O2A control for Enterprise business to overcome challenge of Multiple CRM, Provisioning & Activation system in NW
- Proactive Order fallout prevention to avoid Revenue leakage
- Termination notice period analysis – Process fixation on delay in termination, restrictions on retention period
- Streamline process of access termination
- Govern policy of ETC (Early Termination charges) followed and no cost or revenue exposure to organisation due to process / policy violation
- Cancellation Analysis - Ensure cancellations are allowed as per agreed terms and orders are held/ resources are not blocked beyond reasonable time and all Cost to business towards the orders are recovered
- MOVE (Global Roaming) Project Manager: Managed end-to-end controls for MOVE Product with a focus on Revenue Assurance
- Automation, Control Development and Process Improvement: Identified opportunities for automation, developed BRD and FRD for RA control development, and integrated reports and source system data with Data Lake
- Groomed controls with IT development team, validated UAT, and handed over controls to RA Operations team
- Collaborated on customer pricing, cost management, and new profile strategy
- Financial Impact: Brought ~$700K USD savings and recovered in previously unbilled revenue through process improvements and automation
- Team Management: Set performance goals, conduct performance evaluations, and provide training and professional development opportunities
- Foster a positive, productive, and collaborative team environment
Senior Manager - Revenue Assurance
Reliance Jio Infocomm Ltd.
Navi Mumbai
04.2017 - 12.2021
- Managed Interconnect, Global Voice, SMS, and Roaming Revenue Assurance functions for Mobility, Enterprise, FTTx, and IoT services
- Led Global Wholesale Interconnect Voice Billing worth ~10,000 MN INR and Global SMS Billing worth ~540 MN INR
- Implemented processes to minimize revenue leakage and managed disputes for ROAMING/ILD Partner and Access, NLD, SMS Business
- Achieved a 99.9% billing accuracy rate and submitted regulatory reports for TRAI
- Oversee and manage the end-to-end billing process to ensure accuracy and timeliness
- Develop and implement billing policies, procedures, and systems to improve efficiency and accuracy
- Ensure compliance with company policies, industry standards, and regulatory requirements
- Collaborate with the finance department to ensure accurate revenue recognition and financial reporting
- Rate Configuration in Routing and Billing system
- Ensuring 100% rating accuracy to Partners
- Through Least Cost Routing and Margin analysis achieved 40L yearly savings by implementations and dealing with supplier with Market Management
Assistant Manager
Vodafone Shared Service India Pvt. Ltd.
Pune
02.2014 - 03.2017
- Led the transition of Billing & Mediation function for Vodafone Spain
- Managed IT lifecycle, delivered IT operations plans, and drove actions to maintain system efficiency
- Drove actions to maintain system/service efficiency, preventing incidents and restoring normal operations in line with KPIs
- Production Support – Identifies, diagnoses, and resolves Functional and Technical issues
- RCA and Business impact
- Responsible for Incident Resolution, Service request fulfilment, Problem Management, Change Management (Sanity Checks and Release support) Within SLA.
- Ensure all Billing & Mediation KPI’s are met and all agreed SLAs are followed
Billing, Mediation and Dispute Analyst
Tata Communications Ltd.
Pune
08.2011 - 02.2014
- Handled e2e business operations for Wholesale/Enterprise Billing, Mediation, and Disputes analysis
- Analyse billing data to identify trends, issues, and opportunities for improvement
- Identify areas for improvement within the billing process and implement solutions to enhance efficiency and effectiveness
- Maintain up-to-date documentation of billing processes and procedures
- Act as the billing subject matter expert in meetings and strategic discussions
Senior Associate - Technical IT Operations (Billing)
Tech Mahindra Ltd.
Pune
01.2007 - 08.2011
- Managed interconnect billing and configuration for IDEA cellular
- Worked as an Analyst for CMP System Rationalisation Team for British Telecom Ltd
Executive – Billing & Dispute (Off-Role)
Tata Teleservices (MH) Ltd
Pune
02.2006 - 01.2007
- Provide Backend Support for Postpaid Billing Disputes of ROM (Rest of Maharashtra) circle
- Tracked and Resolved Top Enterprise customers billing disputes with necessary Debit/Credit to customers A/C
Education
Bachelor of Science - Computer
Pune University
04.2001 -
Post Graduate Certificate in General Managment
Indian Institute of Managment, Nagpur
Skills
- Billing Operations Management
- Revenue Assurance
- Financial Reporting
- Policy Development
- Team Leadership and Mentoring
- Process Improvement & Automation
- Compliance and Regulatory Adherence
Timeline
Revenue & Billing Assurance Manager
Tata Communications Ltd.
12.2021 - Current
Senior Manager - Revenue Assurance
Reliance Jio Infocomm Ltd.
04.2017 - 12.2021
Assistant Manager
Vodafone Shared Service India Pvt. Ltd.
02.2014 - 03.2017
Billing, Mediation and Dispute Analyst
Tata Communications Ltd.
08.2011 - 02.2014
Senior Associate - Technical IT Operations (Billing)
Tech Mahindra Ltd.
01.2007 - 08.2011
Executive – Billing & Dispute (Off-Role)
Tata Teleservices (MH) Ltd
02.2006 - 01.2007
Bachelor of Science - Computer
Pune University
04.2001 -
Post Graduate Certificate in General Managment
Indian Institute of Managment, Nagpur
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