Vaibhav Kulshrestha
Ghaziabad,UP
Summary
As a dedicated and customer-focused professional, I am passionate about providing exceptional support to gaming enthusiasts. With a strong background in email and chat communication, I am well-equipped to assist players, troubleshoot technical issues, and ensure a positive gaming experience. The strengths include:
- Effective Communication : I excel in written communication, ensuring clear and concise responses to player inquiries.
- Problem-Solving : I have a knack for identifying and resolving issues promptly, whether it's account-related, gameplay-related, or technical.
- Product Knowledge : I stay up-to-date with EA Sports games, understanding their mechanics, features, and updates.
- Empathy : I approach each interaction with empathy, recognizing that players have diverse needs and emotions.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Ienergizer IT Services
06.2021 - Current
- Provide quality customer service and support via live chat
- Respond promptly to customer inquiries and requests
- Resolve customer complaints in timely manner
- Handle customer complaints and inquiries in professional manner
- Monitor customer satisfaction levels through surveys and feedback
Admin Executive
Mahadev Iron And Steel PVT LTD
01.2019 - 06.2021
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
Education
MBA - IT And Marketing
Institute of Advance Management And Research
Ghaziabad, India 09.2018 - 06.2020
BCA - Computer Application
Institute of Applied Medicine And Research
Ghaziabad, India 2013 - 2016
Skills
- Customer Service : Proficient in handling player inquiries, resolving complaints, and providing exceptional service
- Technical Troubleshooting : Skilled in diagnosing and resolving technical issues related to games, accounts, and platforms
- Time Management : Able to prioritize tasks effectively and meet response time targets
- Adaptability : Quick to learn new tools, processes, and game updates
- MS office proficiency
Skills
- Live Chat Software: Live Person
- Type 50 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- On page SEO, Off page SEO, Technical SEO
- Internet Research
- Phone and Chat Skills
- Time Management
Personal
Marital Status- Married
Languages Known - English, Hindi, Punjabi
Hobbies- Bike riding, Playing online games.
Declaration
I hereby declare that all the information provided in this resume is true and accurate to the best of my knowledge.
Vaibhav Kulshrestha
Ghaziabad
03.03.2024
Timeline
Customer Service Representative
Ienergizer IT Services
06.2021 - Current
Admin Executive
Mahadev Iron And Steel PVT LTD
01.2019 - 06.2021
MBA - IT And Marketing
Institute of Advance Management And Research
09.2018 - 06.2020
BCA - Computer Application
Institute of Applied Medicine And Research
2013 - 2016
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