Summary
Overview
Work History
Education
Timeline
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Vaibhav Kumar Bhatnagar

Vaibhav Kumar Bhatnagar

Thane,Maharashtra

Summary

High energy-driven professional pursuing top-level assignments in Account Management with 18 years of experience in Sales & Marketing, IT Business Development, Product & Solution Selling, Brand Management, Channel Management, Revenue Generation, P&L Management, Stakeholder Engagement, Training & Development, and Operations Management in cross-functional environment in Modern Trade, General Trade, Mobility, IT Products, Telecom and Retail Sector.

Overview

22
22
years of professional experience

Work History

Product Manager - Modern Trade

Rashi Peripherals Ltd.
06.2023 - Current
  • Responsible for developing account plans that maximize client satisfaction, revenue, and profitability, building and maintaining strong relationships with key accounts for Infiniti Retail Ltd (Croma).
  • Main brands include ASUS and Dell, in Laptop and another Brands like JBL, Logitech, Western Digital (WDC), Toshiba SanDisk, TP-Link, HP Accessories, Belkin and Lenovo Monitors.
  • Also responsible for expanding business opportunities to new markets like Lulu Hypermarket, CPR distribution, and Poorvika Mobile Ltd.
  • Timely follow-up for regular payments and minimizing escalations like Short Payments, RTN and SOH Debits.
  • Timely sign-off Reconciliation and forming a process for quarterly closure.

Senior Key Account Manager - Solution Selling

Stratacache APAC
01.2023 - 04.2023
  • Provides the platform to easily create and centrally manage the deployment of digital experiences, while retaining the flexibility to adapt to local business conditions and audience preferences in real time.
  • Converting businesses in wide-ranging industries including retail, quick service restaurant (QSR), transportation, corporate communication, healthcare, education, and finance.
  • Providing a flexible, intuitive platform to design, manage and deploy digital content against a full range of SCALA branded hardware including Media Players, X2O media, LINQ Tablets, Outdoor displays, sensor technology and content acceleration devices, and specialty touchscreen displays.
  • Demonstrated strong ability in direct solutions offering using SaaS and In-premises.

Senior Key Account Manager - Modern Trade

Ingram Micro Ltd
08.2014 - 01.2023
  • Working as Strategic Account Manager with more than 24 Vendors (Product Line) for Infiniti Retails Ltd. Serving as a 'SPOC' and internal teams.
  • Leading Revenue Growth from 400 crs in 2021 to 650 crs in 2022 reflecting a 42% increase in business with a CAGR of 20%.
  • Defining product marketing strategy by developing business for major brands including HP, Apple, Lenovo, Seagate, Targus, Dell, Acer, Xerox, Harman JBL, and Hyperdrive in accordance with overall business objectives.
  • Administering sales and marketing of various Mobile products like Apple iPhone, Nokia Smart/Feature phone, HTC VR, and Fitbit through market analysis and retention techniques through a consultative approach.
  • UPS products like Resonate along with accessories businesses like Tucano, SanDisk, and Western Digital.
  • Review performance through regular QBR Meetings.

Cluster Service Head for West India

Spice Mobility Ltd.
09.2012 - 11.2013
  • The role is to strategize, design, build and continuously improve the Service Delivery mechanism for S Mobility operations, ensuring every interaction at touch points is a delight for customers.
  • Responsibility involves managing business KPIs like Financials (unit cost, upsell revenue), customer experience, process compliance and reduction of operational risk.
  • Controlling two L4 centers and more than 84 authorized service centers across Mumbai, Maharashtra, Goa, MP, and Chhattisgarh.
  • Managing multi-geography with depth knowledge of large and distributed operations management.
  • To recruit, train and evaluate the Authorized Service centers and monitor their productivity and rate individual performance periodically.
  • Customer interaction, inventory planning and escalating management leading to maximizing customer satisfaction.
  • Ensure the smooth operations of After Sales Support - namely call logging, closing and customer responses.
  • Action on ASCs where 1) Per call parts consumption is beyond set limits 2) Spares Limit is blocked.
  • Making service a revenue-earning branch by running Incentive schemes for ASCs and manpower and also, by organizing service camps/conclaves.
  • Improve Service Efficiency by quarterly evaluating ASC from C to B and B to A ranking.
  • Special importance is given to Service Delivery of Smart Phones which includes L2- 100% same day for software. L2-100% within 7 days for PNA. L3-100% within 7 Days. L4 - 100% Escalation within 2 days.

Assistant Manager - Regional Head Retail Experience

Bharti Airtel Ltd
Ahmedabad, Gujarat
04.2007 - 12.2008
  • Channel development: The development and application of unique strategies for increasing the market share and setting Key Performance Indicators (KPIs).
  • Return on Investment: Managing team of fifty-nine advisors and twelve showroom managers with special consideration on return on investment derived from Indian market research bureau (IMRB) audit on Customer transaction analysis (40%), Customer handling (25%), Scenario (20%) and Infrastructure (15%) parameters.
  • Store management: Managing twelve retail outlets in terms of sales, customer service, billing collections, and marketing campaigns.
  • Oversee the recruitment, training, and management of telecom industry service & equipment vendors as agents selling Airtel products and services to their business customers.
  • Sales support: Meeting with customers to understand their business needs and to provide innovative solutions, hence maximizing their business potential.
  • Achievement of monthly, quarterly, and annual sales targets by generating revenue.
  • Corporate sales and collection: Negotiating sales of corporate customers with responsibility for technical, customer support, billing, and collection issues.
  • Develop sound relationships with clients to expand the client base through recommendations based on their experience in identifying relevant telecom services that will add value to the business.
  • Two retail stores scored in the Top ten twice, shifting zone to second best circle pan India.
  • Steam-lined new acquisition process while reducing negative/fraud cases.

Customer Care Manager

Reliance Communications Limited
Mumbai
07.2003 - 04.2007
  • Retail operations: Managing retail operations of four outlets and two customer care centers, along with a team of twenty advisors and four showroom managers.
  • A weekly discussion of achievements and status of KPI.
  • Also responsible for seven AV/CV agencies, two collection companies and two handset repair showrooms.
  • Billing and collection: Through effective out calling and dispute resolution and ensuring receivables management.
  • Also serve as a single point of contact (SPOC) by visiting corporate, VIP and high usage customers for any issues and correcting it and closing the issue by accepting the bill outstanding.
  • Leading, training, and motivating teams: Updating them on the latest information, system knowhow, and technical aspects of the products.
  • Legal: Laid down legal formalities for retail outlets.

Store Operation Assistant Manager

Boots
Trafford Centre
09.2010 - 08.2012
  • Models a 'customer comes first' attitude, delivers legendary customer service and supervises associates to ensure they are also delivering legendary customer service.
  • Demonstrates an understanding of the store's financials.
  • Helps to achieve the store's operational goals by driving sales and keeping expenses in line.
  • Focuses on directing the team to increase store sales.

Supply Chain Assistant

John Lewis
Trafford Centre
01.2009 - 09.2010
  • Preparing material requirement plan as per floor needs.
  • Tracking and maintaining inventory levels in the stores for all items required.
  • Generating purchase orders as and when inventory levels reach reorder levels.
  • Informing the management of any stock in less quantity, that needs to be filled or damaged, packaging, and rebranding of goods.
  • Utilize computer systems for monitoring the inventory by gathering and inputting the data.

Education

Global Executive MBA - undefined

Manchester Business School
12.2012

Masters in Commerce - Marketing -I

University of Mumbai
12.2003

Masters in Business Administration - undefined

S.I.E.S College of Management Studies
12.2002

Bachelor of Commerce - Finance

University of Mumbai
12.2000

Timeline

Product Manager - Modern Trade

Rashi Peripherals Ltd.
06.2023 - Current

Senior Key Account Manager - Solution Selling

Stratacache APAC
01.2023 - 04.2023

Senior Key Account Manager - Modern Trade

Ingram Micro Ltd
08.2014 - 01.2023

Cluster Service Head for West India

Spice Mobility Ltd.
09.2012 - 11.2013

Store Operation Assistant Manager

Boots
09.2010 - 08.2012

Supply Chain Assistant

John Lewis
01.2009 - 09.2010

Assistant Manager - Regional Head Retail Experience

Bharti Airtel Ltd
04.2007 - 12.2008

Customer Care Manager

Reliance Communications Limited
07.2003 - 04.2007

Global Executive MBA - undefined

Manchester Business School

Masters in Commerce - Marketing -I

University of Mumbai

Masters in Business Administration - undefined

S.I.E.S College of Management Studies

Bachelor of Commerce - Finance

University of Mumbai

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Vaibhav Kumar Bhatnagar