Vaibhav Malhotra

• Responsible for North and East India with team of Cluster Manager (1), Agency Managers (21) and 82 Vendors
• Consumer Durable, STPL and Two-wheeler.
• Responsible for recoveries on 90 DPD – infinity over pool size of 1 Lakh 36 thousand cases valuing 645 CR
• Established goals for team based on historical data analysis, driving consistent performance .
• Vast and proven record in vendor management, Trainings, escalations, vendor billings, procurement, innovative strategies
• Certified Assessor for Career Ladder platform to assess promotions within organization.
• Mentored junior staff members for skill development and career progression within the organization

• Responsible for Haryana State with team size of 6 Assistant Managers, 3 Team Leaders & 66 Field executives
• Promoted culture of accountability and professionalism among team members.
• Responsible for Two-wheeler collection, Repossession till dispose of stage
• Responsible for Audit clearance in all respects to Collection
• Conducted regular account reviews, ensuring accuracy and compliance with established policies and procedures

. Managing Chandigarh, Punjab, Haryana, and Jammu Region with a team size of 12 executives on a pool of 4000 accounts

• Managing Punjab , Haryana and Jammu region with support of 12 Field executives
• Responsible for collection of EMI and Annual Subscription fees
• Responsible for incremental revenue of branch
• Servicing and handling member queries (escalation, booking issues, service issues)
• Reactivation of Cancelled memberships
• Budgeting own and team travel within travel budgets
• Maintaining minimum member complaints and escalations.

• Responsible for Chandigarh, Shimla and Solan
• Collection Management (PL, sales Finance, Two-Wheeler Bucket 0 - Bucket 4
• Portfolio Analysis
• Skip tracing
• Manage Agency billing
• Maintaining low delinquency and minimum GCL
• Onboarded new employees with training and new hire documentation.
• Responsible for entire agencies audits (External and Internal).