Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
4
4
Certificates
3
3
Languages
Work History
Manager-Digital Engineering Services
Sutherland Global Digital India Private Limited
11.2021 - Current
Architected comprehensive project plans for on-prem to cloud application migrations, ensuring seamless execution and 100% business continuity.
Led high-priority incident response, developing comprehensive Root Cause Analyses (RCAs) to minimize recurrence and improve network stability.
Ensured 24/7 production service availability and performance by managing on-call support rotations and incident response protocols.
Managed critical infrastructure lifecycle upgrades, including migrating core routers, and upgrading F5 load balancers across data centers and AWS.
Mentored junior network and cloud engineers through 1-on-1s, providing guidance on infrastructure best practices, security protocols, and career development.
Spearheaded the automation of repetitive network tasks using Python and PowerShell, significantly improving operational efficiency and reducing manual errors.
Developed and maintained clear SOPs and network diagrams, enhancing team efficiency and standardizing knowledge transfer.
Partnered with cross-departmental teams (e.g., DevOps, Cybersecurity, Applications) to ensure seamless service delivery and project execution.
Led a team of engineers to successfully deliver high-impact infrastructure projects, including cloud migrations and network upgrades, on time and within budget.
Server and Network Administrator
Sigue Support Services Pvt Ltd
08.2012 - 10.2021
Oversaw the troubleshooting and resolution of complex network and system issues to ensure optimal performance, high availability, and a positive user experience.
Directed the design, deployment, and administration of wired and wireless infrastructure, including routers, switches, and traffic management systems (F5 Load Balancers, Citrix).
Managed the provisioning and support of hybrid (on-premises/cloud) production and UAT environments, serving as a key technical partner for development teams.
Administered network security by managing a multi-vendor firewall environment (Palo Alto, Cisco, Check Point), and implementing secure network access controls (ACS).
Created and updated clear guides (SOPs) and network maps to help the team work more efficiently.
Network Engineer (Cisco/Nortel) DATA L1 Engineer
Wipro InfoTech Pvt. Ltd.
01.2009 - 08.2012
Managed the complete lifecycle for a network infrastructure of 500+ routers, 1,000+ switches, and 100+ firewalls across 150+ sites, maintaining 99.99% uptime.
Led the commissioning of new/upgraded WAN connections (MPLS, leased lines) for 200+ branches and 1,000+ ATMs, supporting 20% business growth over 3 years.
Drove the resolution of all P1/P2 network outages, improving Mean Time to Resolution (MTTR) by 30% and minimizing business downtime.
Managed relationships with 5 key ISP vendors, overseeing contracts valued annually and enforcing 99.9% SLA compliance.
Owned the end-to-end network change management process, successfully implementing 50+ configurations monthly with a 99% first-time success rate.
Key Projects
RDVU Project: Successfully led the end-to-end network implementation for the RDVU project, delivering the solution on time for 500+ end-users.
Branch Network Management (HDFC Bank): Managed all network infrastructure and operations for 250+ Clearing, Non-Clearing, and Ad hoc branches.
Senior Manager - Digital Engineering Services at Sutherland Global Digital India Private LimitedSenior Manager - Digital Engineering Services at Sutherland Global Digital India Private Limited