Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Vaibhav Modh

Pune

Summary

An experienced, disciplined, and highly-motivated with 11 years of Team Leading experience in Banking industry and financial domain. Highly accomplished with verifiable track record in requirements support primarily in the payments and banking domain. An accomplished and fluent communicator with strong investigation, problem-solving, and decision-making skills, combined with pragmatic approach, and business acumen.

Overview

12
12
years of professional experience

Work History

Service Relationship Manager

IndusInd Bank
Pune
06.2024 - Current
  • Compliance reporting and AML alert handling at branch level.
  • Account opening for MNC foreign subsidiaries.
  • Account Maintenance of MNC midmarket and large corporate segments.
  • Handled internal and external audit-related queries and issues at the branch level.
  • Customer profiling as per EDD, CDD, PEP requests.
  • Scrutiny of account opening forms of individual and non-individuals as per RBI KYC norms.
  • Handling branch audit, compliance requests.
  • Scrutiny of high value transactions from newly opened accounts and Managing AML alerts.
  • Managing compliance issues for different entities like current account, savings account.

Branch Operations and Relationship Manager

AU Small finance bank
Pune
04.2022 - 01.2024
  • Managing account opening for RERA accounts, ESCROW accounts, dividend accounts, CSR accounts, and IPO accounts.
  • Account Maintenance of MNC midmarket and large corporate segments
  • Account opening of BFIG,CCG,MNC, Very large corporates, large corporates, mid markets, CRE and SME.
  • Processing/Authorization of cash receipt/payments, Tax payments, and NEFT/RTGS/FT, etc.
  • Handling legal notice received at the branch from different govt Body (RBI, I.T Dept Etc.)
  • A thorough understanding of the business line's operations, bank product/services, systems, and associated risk control.
  • Handling of cash receipts and payment and ensuring transactions are carried out within prescribed TAT without errors.
  • Reconciliation and monitoring of branch suspense accounts.
  • Maintaining CTR and reporting to higher management as needed.
  • Receipt and payment of foreign currencies with money exchangers and customers.
  • Processing of the customer's instructions related to account maintenance.
  • Tracking of customers' queries and complaints, and ensuring all complaints are resolved to customers' satisfaction within TAT.
  • Maintaining MIS of AOF/Customer instructions with a unique operational identity number, and processing the same within the prescribed TAT, as per bank compliance.

Branch Service Partner

YES Bank LTD
Pune
09.2018 - 03.2022
  • Verification of branch transactions.
  • Claim settlement and Bills processing.
  • Processing of branch instruction and customer query.
  • Resolving customer queries, issues & grievances and maintaining healthy relationship with new account holders through the provision of high quality service and building opportunities for client engagements.
  • Internal and external audit day to day activities management for the branch.
  • Handling Locker Management services.
  • Communicating findings / recommendations made during the course of the audit to management, reporting to the senior management regarding deviations.
  • Reconciliation of the transactions processed by the branch.
  • Maintaining service quality of the branch at different parameters.

Service Delivery Officer

Kotak Mahindra Bank
Indore
05.2015 - 07.2018
  • Ensuring lobby management of the branch and equipping the management to measure service, enhance customer experience & generate revenue.
  • Extending prompt & value-added services to the client and ensuring customer satisfaction.
  • Creating MIS reports on daily & monthly basis for management scrutiny to facilitate realization of organization objectives.
  • Managing teller counters operations and welcome desk operations.
  • Accepting transfer requests, RTGS, NEFT, Demand Draft etc. From customers and ensuring the processing of the same as per timelines.
  • Taking care of periodical reports & registers includes daily, fortnightly, monthly and yearly reports.
  • Checking of vouchers and numbered instruments to detect error at the time of inputting.

Front Desk Officer

AXIS BANK LTD
CHHINDWARA
01.2013 - 04.2015
  • Cash opening, closure, parking and offloading of cash shortages and excess, processing of cash receipts and cash payments.
  • Processing of Cheque includes Inward, Outward, CTS, Transfers, DD's.
  • Gold loan handling, checking KYC, stock verification, handling valuation.
  • Responsible for Pins custodian, Deliverables, ATM/Debit card & Stop payment.
  • Management and reconciliation of clearing account and GL's on daily basis.

Education

MBA -

Sikkim Manipal university

BBA -

Barkatullah University
Bhopal

Skills

  • Team Building
  • Self-Motivated
  • Teamwork and Collaboration

Awards

  • Paris contests qualify, 07/01/20, in Life Insurance and General Insurance.
  • Amsterdam contests qualify, 01/01/21, in Life Insurance and General Insurance.

Languages

  • Hindi
  • English

Timeline

Service Relationship Manager

IndusInd Bank
06.2024 - Current

Branch Operations and Relationship Manager

AU Small finance bank
04.2022 - 01.2024

Branch Service Partner

YES Bank LTD
09.2018 - 03.2022

Service Delivery Officer

Kotak Mahindra Bank
05.2015 - 07.2018

Front Desk Officer

AXIS BANK LTD
01.2013 - 04.2015

MBA -

Sikkim Manipal university

BBA -

Barkatullah University

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