Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Vaibhav Pant

Vaibhav Pant

Operations Manager
Jaipur

Summary

Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

18
18
years of professional experience

Work History

Operations Manager

Genpact
JAIPUR
12.2019 - Current
  • Post my next level promotion, I have been aligned to Cash Management process where I am taking care of a team of 40+ members
  • We are responsible for managing Cash transactions (Wire/check), allocate the unallocated cash, identify the Cash in Suspense and to do the reconciliation so that all the misdirected cash is matched
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.

Assistant Manager

Genpact
JAIPUR
05.2015 - 12.2019
  • On the basis of right skilling, moved to the FLM role in P&C Insurance vertical and got aligned to 2 different teams of Claims
  • Management and Draft Management
  • Initially15 FTEs started reporting to me
  • In just 30 days of HOTO, started delivering as per the expectation, client appreciated the management of work along with clearing all the pending things which were past due
  • Met the client’s expectations in every YE Close

Management Trainee

Genpact
JAIPUR
07.2013 - 04.2015
  • Worked in an Order to Cash Management profile which is a part of P2P
  • The core responsibility of this profile was to book the sales order and purchase order in Oracle after receiving the order from sales team then to play a key role for procurement of goods
  • Client and their customer had given the NPS score 10 for meeting their requirement on time without a single escalation
  • Also handled a team of 10 employees successfully without a single attrition
  • Have been rewarded for the same.

  • Analyzed customer feedback to identify areas for improvement.
  • Handled day-to-day customer or client questions via telephone or email.
  • Established team priorities, maintained schedules and monitored performance.

Process Developer

Genpact
JAIPUR
02.2012 - 06.2013
  • Joined Bharti-Walmart Accounts Payable process in Jan'12 and started handling the MIS activity for entire process in which daily reporting to client and senior leadership included
  • Also supervised team to meet the SLA and played a key role of people management by providing them (Team) the best guidance.
  • Analyzed processor data and developed insight reports for management review.

Process Developer

Genpact
JAIPUR
02.2010 - 01.2012
  • Moved to Insurance process in Feb 2010 and did the transaction of a new business for Genpact from Richmond, USA
  • The same has been implemented in the 1st week of June post pilot batch
  • Also worked on another process in which the core job was to audit the expired and cancelled policies
  • Played an important role to assign work to teammates, training new team members and to prepare dashboards.

Senior Process Executive

Genpact
JAIPUR
01.2009 - 01.2010
  • Performed as one of the best performer on the floor and mostly rated OS.
  • Conducted training and applied change management to achieve desired outcomes.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Prepared accurate documents for customer and business needs.

Process Associate

GE Healthcare
Gurugram
11.2005 - 12.2008
  • Genpact in November 2005 and selected for Procurement and Supply Chain
  • Worked in inbound Calling process (24/7) for 3 years and used to support Field Engineers of GE in United States
  • Also worked on an inventory management project of Chicago, USA.
  • Conducted training and applied change management to achieve desired outcomes.
  • Maintained database systems to track and analyze operational data.

Education

MBA - HR

Sikkim Manipal University

Diploma - Electronics

Govt. Polytechnic Takula

IIA Certified (Insurance - undefined

Institute of America

Graduate - Arts

DSB campus Nainital

12th - undefined

GIC Almora

10th - undefined

GIC Almora Uttarakhand

Skills

Management information systems

undefined

Accomplishments

  • Green Belt certified
  • 5 star lean certified
  • People management skills, Team management, Hiring basics and all management related trainings completed
  • Successfully transitioned of 2 processes from US (1 remote transition during pandemic)
  • Successfully done the Solution Validation for an Insurance business of Sweden
  • Given several process improvement ideas for productivity benefit and at the same time monetary benefit of approx. $5000.00 in a year and have been rewarded in three consecutive months for the same
  • Worked as a process trainer for more than 2 years. Got 2 gold awards & several silver/bronze awards
  • Awarded as best FLM of the year in last four consecutive years
  • Project 1: Worked on an inventory management project for US based client & we were able to save $30k in one year
  • Project 2: Completed Green belt project in cash Management by saving $1.5 million after doing a remittance analysis. Identified top brokers and remittance for those brokers were plugged into OCR engine which resulted into 97% success rate and with this we were able to save $1.5 million
  • Currently working on another Green belt project in which we created one macro based tool to apply the unidentified payment and we are going to save 1 FTE once it is implemented

Timeline

Operations Manager

Genpact
12.2019 - Current

Assistant Manager

Genpact
05.2015 - 12.2019

Management Trainee

Genpact
07.2013 - 04.2015

Process Developer

Genpact
02.2012 - 06.2013

Process Developer

Genpact
02.2010 - 01.2012

Senior Process Executive

Genpact
01.2009 - 01.2010

Process Associate

GE Healthcare
11.2005 - 12.2008

MBA - HR

Sikkim Manipal University

Diploma - Electronics

Govt. Polytechnic Takula

IIA Certified (Insurance - undefined

Institute of America

Graduate - Arts

DSB campus Nainital

12th - undefined

GIC Almora

10th - undefined

GIC Almora Uttarakhand
Vaibhav PantOperations Manager