Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Education
Contact
Interests
Languages
Certification
Work Availability
Work Preference
Quote
Timeline
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Vaibhav Patel

System Administrator
Pune

Summary

Experienced System Administrator with a strong background in desktop support. Skilled in device configuration, troubleshooting, and providing technical support to users. Seeking a Desktop Support role to leverage 7 years of progressive IT experience and proven problem-solving abilities for optimal system functionality.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
2
2
Certificates

Work History

System Administrator

Tata Consultancy Services
12.2021 - Current
  • Gathered and compiled technical support documentations for training service desk and field engineers.
  • Managed 50 plus emails everyday. Supported Email support alone.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.

System Engineer

Tech Maindra Limited
03.2020 - 10.2022
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Managing and monitoring all installed systems and infrastructure
  • Provided outstanding helpdesk service and support to customers.
  • Communicated status updates to affected parties when issues arose.
  • Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.

Sr Associate - Technical Support

Tech Mahindra Limited
12.2019 - 03.2020
  • Researched and identified solutions to software and hardware issues
  • Diagnosed and troubleshooted technical issues, including account setup and network configuration
  • Tracked computer system issues through to resolution, within agreed time limits

Representative Operations

Concentrix Daksh Services India Private Limited
09.2017 - 11.2018
  • Work closely with customers and clients to capture all information behind business process as L1 and L1.5 support
  • Took ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Followed standard procedures for proper escalation
  • Took care of process shared mailbox alone
  • Took 64 calls in 1.5 hours during outage.

Education

Bachelor of Engineering - Mechanical Engineering

Sinhgad Institute Of Technology Lonavala
08.2012 - 06.2016

Skills

System monitoring

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Accomplishments

  • Received Special reward for working beyond the call of duty 2019
  • Most valuable employee award 2020
  • Part of Best Team 2023
  • Star performer for quarter Q1 & Q2 2019
  • Award for assisting beyond office hours during Microsoft BSOD outage

Software

ServiceNow

SCCM

HPSM

Remedy

Microsoft Office

Microsoft Azure

Active Directory

Education

Lonavala,Pune, India

Contact

Pune, MH 411057

Interests

PC Gaming

XR application build

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Certification

Interactive AR And VR App Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Important To Me

Work-life balanceCompany Culture

Quote

Never giving up is my Ninja way!
Naruto

Timeline

ITIL V4

06-2024

Interactive AR And VR App Development

02-2024

System Administrator

Tata Consultancy Services
12.2021 - Current

System Engineer

Tech Maindra Limited
03.2020 - 10.2022

Sr Associate - Technical Support

Tech Mahindra Limited
12.2019 - 03.2020

Representative Operations

Concentrix Daksh Services India Private Limited
09.2017 - 11.2018

Bachelor of Engineering - Mechanical Engineering

Sinhgad Institute Of Technology Lonavala
08.2012 - 06.2016
Vaibhav PatelSystem Administrator