ServiceNow
Vaibhav Patel
System Administrator
Pune
Summary
Experienced System Administrator with a strong background in desktop support. Skilled in device configuration, troubleshooting, and providing technical support to users. Seeking a Desktop Support role to leverage 7 years of progressive IT experience and proven problem-solving abilities for optimal system functionality.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
2
2
Certificates
Work History
System Administrator
Tata Consultancy Services
12.2021 - Current
- Gathered and compiled technical support documentations for training service desk and field engineers.
- Managed 50 plus emails everyday. Supported Email support alone.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
System Engineer
Tech Maindra Limited
03.2020 - 10.2022
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Managing and monitoring all installed systems and infrastructure
- Provided outstanding helpdesk service and support to customers.
- Communicated status updates to affected parties when issues arose.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Sr Associate - Technical Support
Tech Mahindra Limited
12.2019 - 03.2020
- Researched and identified solutions to software and hardware issues
- Diagnosed and troubleshooted technical issues, including account setup and network configuration
- Tracked computer system issues through to resolution, within agreed time limits
Representative Operations
Concentrix Daksh Services India Private Limited
09.2017 - 11.2018
- Work closely with customers and clients to capture all information behind business process as L1 and L1.5 support
- Took ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Followed standard procedures for proper escalation
- Took care of process shared mailbox alone
- Took 64 calls in 1.5 hours during outage.
Education
Bachelor of Engineering - Mechanical Engineering
Sinhgad Institute Of Technology Lonavala
08.2012 - 06.2016
Skills
System monitoring
Remote Access
Software installation
Windows administration
IT documentation
Backup management
Incident management
Offboarding and onboarding
Accomplishments
- Received Special reward for working beyond the call of duty 2019
- Most valuable employee award 2020
- Part of Best Team 2023
- Star performer for quarter Q1 & Q2 2019
- Award for assisting beyond office hours during Microsoft BSOD outage
Software
SCCM
HPSM
Remedy
Microsoft Office
Microsoft Azure
Active Directory
Education
Lonavala,Pune, India
Contact
Pune, MH 411057
Interests
PC Gaming
XR application build
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
Interactive AR And VR App Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureQuote
Never giving up is my Ninja way!
Naruto
Timeline
ITIL V4
06-2024
Interactive AR And VR App Development
02-2024
System Administrator
Tata Consultancy Services
12.2021 - Current
System Engineer
Tech Maindra Limited
03.2020 - 10.2022
Sr Associate - Technical Support
Tech Mahindra Limited
12.2019 - 03.2020
Representative Operations
Concentrix Daksh Services India Private Limited
09.2017 - 11.2018
Bachelor of Engineering - Mechanical Engineering
Sinhgad Institute Of Technology Lonavala
08.2012 - 06.2016