Vaibhav Rawat
New Delhi
Summary
- Handling calls,chats and portals relating to performance management of Client's employees.
- Resolving pay and time entry related query.
- Performing the role of HR Client specialist.
- Addressing day to day HR queries.
- Resolving employee's pay check shortage issues.
- Maintain employees timekeeping system and leaves .
- Assisting employees about their deductions and tax related issues.
- Performing the Workday transaction on behalf of the employees.
- Assisting employees with their benefits likes 401k and health insurance related queries.
Overview
5
5
years of professional experience
Work History
Sr. Customer care representative
Wipro HR Service
New Delhi
12.2021 - Current
- Sr Customer Service Representative with more than two years of experience in voice and chat process
- Performed the role of an on floor supervisor
- Handled calls related to Performance Management of client
- Resolved Pay and Timekeeping related calls
- Addressed day to day HR queries of client on calls and E-services
- Performed the role of HR client specialist
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- HR transactions on the employee's profile.
Chinese language intern
Langma school of languages
09.2019 - 03.2020
- Worked as a Chinese language intern in Langma school of languages
- Learned Chinese till HSK-3.
Education
B.COM (HONS) -
Delhi University
05.2016
Skills
- Workday
- Customer service
- US Payroll
- My learning
- MS PowerPoint
- Time management
- Excel
- Timekeeping
- Communication skills
- Empathy
- Active Listening
- Data management
- Team work
- Flexibility
- Coaching and Mentoring
- Reporting and documentation
- Complaint Handling
- Team motivation
- Customer Relationship Management
- Problem Resolution
- Documentation And Reporting
- Analytical skills
- Payroll tax management
Additionalresponsibilities
- Running transaction/reports on Workday.
- Managing employee's data on Workday.
- Supporting team members with the domain knowledge like payroll, timekeeping,401k, Direct deposit my learning, benefits and HRFS.
- Maintaining client specific data of team.
- Analyzing compensation and Workforce data.
- Helping team members to enhance their overall performance.
- Working as an SME.
- Running reports throughout the day for efficient results for team.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Chinese (Mandarin)
Upper Intermediate
B2
Timeline
Sr. Customer care representative
Wipro HR Service
12.2021 - Current
Chinese language intern
Langma school of languages
09.2019 - 03.2020
B.COM (HONS) -
Delhi University