Vaibhav Sahu
Support Specialist
Indore
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Customer Support and working in 24/7 uptime environment.
Overview
5
5
years of professional experience
Work History
Support Specialist
Revolut
MP
12.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
TaskUs
MP
02.2021 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Also worked as Fraud Operations specialist with DoorDash.
- Have Experience in identity verification.
Escalation Desk Supervisor
Conneqt Business Solutions Limited
Indore, India
08.2020 - 02.2021
- Provided customer service and was involved in training, new team members each month.
- Handled the highly irritated customers by providing the best possible resolutions according to the company's terms.
Skills
Customer relationship management
Remote support
Ticket management
Call management
Support services
Timeline
Support Specialist
Revolut
12.2023 - Current
Customer Service Representative
TaskUs
02.2021 - 01.2025
Escalation Desk Supervisor
Conneqt Business Solutions Limited
08.2020 - 02.2021