Summary
Overview
Work History
Skills
Timeline
AdministrativeAssistant

Vaibhav Sahu

Support Specialist
Indore

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Customer Support and working in 24/7 uptime environment.

Overview

5
5
years of professional experience

Work History

Support Specialist

Revolut
Indore
12.2023 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

TaskUs
Indore
02.2021 - 01.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Also worked as Fraud Operations specialist with DoorDash.
  • Have Experience in identity verification.

Escalation Desk Supervisor

Conneqt Business Solutions Limited
Indore
08.2020 - 02.2021
  • Provided customer service and was involved in training, new team members each month.
  • Handled the highly irritated customers by providing the best possible resolutions according to the company's terms.

Skills

Customer relationship management

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Timeline

Support Specialist

Revolut
12.2023 - Current

Customer Service Representative

TaskUs
02.2021 - 01.2025

Escalation Desk Supervisor

Conneqt Business Solutions Limited
08.2020 - 02.2021

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Vaibhav SahuSupport Specialist