Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Vaibhav Saini

Melbourne

Summary

Well-qualified, Sharp with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience

Work History

Real Estate Agent

Reliance Real Estate
05.2024 - Current
  • Responded promptly to inquiries from prospective buyers or sellers regarding properties listed by the agency.
  • Prospecting through Door knocking and Cold calling
  • Assisted in conducting open houses/Private Inspections or virtual tours of available properties.
  • Buyer and Vendor Follow Up.
  • Getting deals close.
  • Coordinated showings with potential buyers for properties listed by the agency.
  • Monitored listings and updated them regularly on multiple websites and platforms.
  • Ensured that all paperwork was completed accurately and on time.
  • Assisted Realtors in preparing documents, such as purchase agreements and closing statements and Section 32.
  • Prepared marketing materials such as brochures, flyers, postcards for distribution at events or through mailers.
  • Maintained current and accurate CRM database of prospective customers.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.

OPERATIONS / CLINT SOLUTION SPECIALIST

TGroup
09.2023 - 04.2024
  • Provided administrative support to management, resulting in improved efficiency in daily operations in passive fire business.
  • Developed and implemented processes and procedures to streamline office operations.
  • Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel.
  • Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations.
  • Managing the trade desk inquiries and guiding them to the right department.
  • Analyze the Purchase and sales order and confirming them.
  • Maintain accurate and up-to-date documentation of client requirements, solutions, and operational processes.
  • Ensure that documentation is accessible to relevant teams and stakeholders.
  • Collaborate with other departments such as sales, marketing, and IT to ensure seamless integration of client solutions.
  • Work closely with internal teams to address client issues and improve overall service delivery.
  • Develop and implement risk mitigation strategies to ensure smooth operations and client satisfaction.

TECHNICAL SUPPORT L2 AND TEAM LEAD

VOSKER
09.2021 - 08.2023
  • Provide technical support and troubleshoot electronically with users via chat, email, and phones and help them to solve their cellular camera's hardware or software-related difficulties.
  • Consult the knowledge base and flowcharts, user manuals, and other available resources to diagnose problems and implement solutions.
  • Help and guide users to install and update the firmware on their cellular cameras either manually using a computer or remotely.
  • Maintain internal log files and notes for the next steps on the cases.
  • Answer technical questions and handle complaints on the forums and CRM tool Salesforce and try to remove their network-related problems.
  • Identify customers' needs for the products and services and meets the company's Quality (KPI) and Customer Satisfaction metrics.
  • Process repair requests for non-guaranteed and guaranteed products by respecting the established procedure.
  • Provide training or knowledge to the users and advise them in response to their difficulties.
  • Manage complaints about products or company policies.
  • May provide help and guide other newly hired Technical Support Agents.
  • Perform all other related duties.

CUSTOMER SERVICE REPRESENTATIVE

1800GOTJUNK (Pragma)
11.2020 - 08.2021
  • The primary responsibility was to provide excellent service to customers and address their inquiries and concerns promptly and professionally
  • Answering Customer Inquiries: Respond to customer inquiries via phone
  • These inquiries may include questions about pricing, services offered, scheduling, and other related topics
  • Booking Appointments: Assist customers in scheduling junk removal appointments and coordinate with the operations team to ensure timely service
  • Providing Service Information: Educate customers about the services offered by the company and supporting customers through all their queries
  • Handling Complaints: Address and resolve customer complaints or issues in a calm and professional manner
  • Working towards finding appropriate solutions to ensure customer satisfaction
  • Billing and Payments: Help customers with billing inquiries, payment processing, and invoicing questions
  • Data Entry and Documentation: Maintain accurate and up-to-date records of customer interactions and transactions in the company's customer database or CRM system
  • Up selling and Cross-Selling: Identify opportunities to up sell additional services or promotions to customers based on their needs and preferences
  • Collaborating with Other Teams: Liaise with other teams and various stake holders to ensure smooth coordination of junk removal appointments
  • Handling Emergency Situations: If necessary, assist customers in emergency situations, such as last-minute scheduling changes or rescheduling due to unforeseen circumstances.

ANALYST

COMCAST(Eclerx)
09.2018 - 03.2019
  • Customer Support: Provide prompt and courteous assistance to customers via phone and chat
  • Address inquiries related to billing, service outages, technical problems, package upgrades, and general account information
  • Troubleshooting: Troubleshoot technical issues with customers' cable TV, internet, phone, or home security services
  • Help customers diagnose and resolve common problems, or escalate complex technical issues to higher-level support teams if necessary
  • Billing and Payments: Assist customers with billing inquiries, billing adjustments, payment processing, and setting up payment arrangements when needed
  • Service Upgrades and Changes: Recommend appropriate service packages or upgrades to meet customers' needs and preferences
  • Process service changes, upgrades, or downgrades as requested by customers
  • Customer Complaint Resolution: Handle customer complaints and issues in a calm and empathetic manner
  • Strive to find fair and satisfactory resolutions to ensure customer satisfaction
  • Escalation Management: Escalate complex or unresolved issues to appropriate departments or supervisors to ensure timely resolution and customer advocacy
  • Quality Assurance: Maintain high-quality service standards and adhere to company guidelines and protocols to deliver a consistent customer experience
  • Accurately record detailed customer interactions and process account information after Verifying the details.

Education

Business Administration

HERZING COLLEGE
Montreal, Quebec, Canada
04.2022

BACHELOR OF COMMRECE -

GOVT COLLEGE BARWALA
Haryana, India
06.2018

Skills

  • VaultRE
  • Salesforce
  • Microsoft
  • Pricefinder
  • Agent Box
  • RP Data
  • Adaptability
  • Effective Time Management
  • Leadership Skills
  • Genesys
  • Mantis bug tracker
  • Ability to Multitask
  • Advanced Communication Skills
  • Customer Service Skills
  • Perform in dynamic and multicultural Environment
  • Custom CRM tools
  • Stripe
  • Hubspot
  • Fishbowl
  • Google

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
French
Elementary (A2)

Interests

I am passionate about continuous learning and discovering innovative solutions in technical support and operational efficiency I enjoy optimizing workflows to boost productivity and create seamless processes Relationship building is key to my approach, as I believe that strong connections foster collaboration and enhance team dynamics When I’m not tackling technical challenges, you can find me outdoors, playing sports, or breaking a sweat in the gym I love the thrill of competition and the joy of teamwork, all while keeping things light-hearted and fun!

Timeline

Real Estate Agent

Reliance Real Estate
05.2024 - Current

OPERATIONS / CLINT SOLUTION SPECIALIST

TGroup
09.2023 - 04.2024

TECHNICAL SUPPORT L2 AND TEAM LEAD

VOSKER
09.2021 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

1800GOTJUNK (Pragma)
11.2020 - 08.2021

ANALYST

COMCAST(Eclerx)
09.2018 - 03.2019

Business Administration

HERZING COLLEGE

BACHELOR OF COMMRECE -

GOVT COLLEGE BARWALA

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Vaibhav Saini