Vaibhav Salodiya
Customer Representative
New Delhi,DL
Summary
Adept at team management and compliance, I spearheaded collections efforts at Singh Associates, enhancing customer satisfaction and operational efficiency. Leveraging financial acumen and professionalism, I consistently met performance goals, significantly improving customer relationships and compliance standards.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Customer Service Collection Supervisor
Singh Associates
08.2023 - 05.2024
- Worked for SBI Cards CD 6
- Assisted in developing departmental budgets, allocating resources effectively to support collections efforts while minimizing expenses.
- Facilitated cross-functional collaboration between billing departments and customer service teams to identify and resolve invoicing discrepancies.
- Monitored departmental KPIs regularly, identifying areas for improvement and adjusting strategies accordingly.
Assistant Collections Officer
Waves Enterprises Pvt Ltd
10.2021 - 06.2023
- Worked for SBI Cards CD6
- Streamlined internal processes by collaborating with other departments to address billing discrepancies and improve overall efficiency.
- Maintained compliance with federal and state regulations during all collection activities, protecting company reputation and minimizing legal risks.
- Enhanced customer satisfaction ratings by providing clear explanations of outstanding balances and negotiating payment plans.
Debt Recovery Specialist
Incredible Management Services Pvt Ltd
06.2020 - 08.2021
- Worked for SBI Cards Debt Recovery
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
End To End Solutions
04.2019 - 03.2020
- Worked for Bajaj finance
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts -
Indira Kala Sangit Vishwavidyalaya
Distance 04.2001 -
High School Diploma -
National Institute of Open Schooling
Bagpat, India 04.2001 -
Skills
Team Management
Certification
State Awarded Scout from BSG
Timeline
Customer Service Collection Supervisor
Singh Associates
08.2023 - 05.2024
Assistant Collections Officer
Waves Enterprises Pvt Ltd
10.2021 - 06.2023
DRA Certified
04-2021
Debt Recovery Specialist
Incredible Management Services Pvt Ltd
06.2020 - 08.2021
Customer Service Representative
End To End Solutions
04.2019 - 03.2020
State Awarded Scout from BSG
08-2015
Bachelor of Arts -
Indira Kala Sangit Vishwavidyalaya
04.2001 -
High School Diploma -
National Institute of Open Schooling
04.2001 -
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