Vaibhav Salodiya
Customer Representative
New Delhi,DL
Summary
Adept at team management and compliance, I spearheaded collections efforts at Singh Associates, enhancing customer satisfaction and operational efficiency. Leveraging financial acumen and professionalism, I consistently met performance goals, significantly improving customer relationships and compliance standards.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Customer Service Collection Supervisor
Singh Associates
2023.08 - 2024.05
- Worked for SBI Cards CD 6
- Assisted in developing departmental budgets, allocating resources effectively to support collections efforts while minimizing expenses.
- Facilitated cross-functional collaboration between billing departments and customer service teams to identify and resolve invoicing discrepancies.
- Monitored departmental KPIs regularly, identifying areas for improvement and adjusting strategies accordingly.
Assistant Collections Officer
Waves Enterprises Pvt Ltd
2021.10 - 2023.06
- Worked for SBI Cards CD6
- Streamlined internal processes by collaborating with other departments to address billing discrepancies and improve overall efficiency.
- Maintained compliance with federal and state regulations during all collection activities, protecting company reputation and minimizing legal risks.
- Enhanced customer satisfaction ratings by providing clear explanations of outstanding balances and negotiating payment plans.
Debt Recovery Specialist
Incredible Management Services Pvt Ltd
2020.06 - 2021.08
- Worked for SBI Cards Debt Recovery
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
End To End Solutions
2019.04 - 2020.03
- Worked for Bajaj finance
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts -
Indira Kala Sangit Vishwavidyalaya
Distance 2001.04 -
High School Diploma -
National Institute of Open Schooling
Bagpat, India 2001.04 -
Skills
Team Management
Compliance Management
Professionalism and Etiquette
Financial Acumen
Customer Relationship Building
Customer Consultation
Stress Tolerance
Certification
State Awarded Scout from BSG
Timeline
Customer Service Collection Supervisor
Singh Associates
2023.08 - 2024.05
Assistant Collections Officer
Waves Enterprises Pvt Ltd
2021.10 - 2023.06
DRA Certified
2021-04
Debt Recovery Specialist
Incredible Management Services Pvt Ltd
2020.06 - 2021.08
Customer Service Representative
End To End Solutions
2019.04 - 2020.03
State Awarded Scout from BSG
2015-08
Bachelor of Arts -
Indira Kala Sangit Vishwavidyalaya
2001.04 -
High School Diploma -
National Institute of Open Schooling
2001.04 -