Vaibhav Savant
Customer service coordinator
Mumbai
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in ATM industry. Expert at providing relevant information and options to successfully resolve issues.
Overview
30
30
years of professional experience
Work History
Customer Service Coordinator
08.2018 - Current
- Assigning SLM calls to concern CE’s & tracking the same till closure
- Handling inventory management, ordering, sourcing, and arranging the parts
- Interacting with different customers over call, providing updates over customers requirement related to ATM machine / Scanner machine / UPS
- Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions
- Rectifying errors on machine through engineers
- Chasing engineer for site visit via emails and via calls
- Handling customers via call and emails
- Logging customer complaints and provide service request number through call and email as well
- Per person handling 80 to 100 calls in daily basis and sharing complaint number to customers through email also
- Validating reports to customers, ATM performance reports.
Helpdesk Executive
Euronet services India PVT LTD (Customer SITE)
06.2017 - 08.2018
- Managing the shift & operations
- Monitoring the ATM‘s of national, MNC & overseas Bank & trying for their maximum uptime
- FLM
- SLM
- UPS , Network ,Local Officer Follow Up
- Participation and Follow UP in ATM Various spare replacement
- Monitoring the switch connectivity for all cashnet customers
- Managing the monitoring & helpdesk support for schedule DR & activities
- Co-ordination with Bank, internal teams and various vendors for technical and network related issues
- Co-ordination with Internal and external team for various Tools
- Mailing communication with customers, internal team & vendors
- Handling the queries from customers & work on various aspects for resolution
- Maintaining the Internal Escalations
- Presenting the concerns and suggestions for Maximum Uptime.
Shipping Incharge
M/s. Nishant Enterprises
04.2016 - 06.2017
- A leading distributor of Pepsico – Handling day to day sale report gate passes & load sheets.
Marketing Executive
M/s. Trans Fab Power (I) Pvt. Ltd.
09.2013 - 03.2016
- A leading manufacturer of Power Transformer and Distribution Transformer
- Handling Work in Mumbai Territory for Contractor, Consultant & Utility segment.
Sales Assistant
M/s. Stelmec Limited
08.2012 - 08.2013
- A leading manufacturer of HT Switchgear
- Handling Sales in Mumbai Territory for Contractor & Utility segment.
Sales Representative
M/s. Al Bawadi Al Arabia Modern Establishment
02.2010 - 02.2012
- A leading Dealer for Electrical/Cosmetic/All Type of Products in the region Handling Sales, Payment Collection, Client Meetings and Office Work.
Admin Executive
M/s. Jaykrishna Industries Limited
12.2004 - 12.2009
- Preparation of Site Report, Invoice and attending meetings related to site
- Supervision of Material Store, Updating of stock for material, Material Purchase activity and Supervision of Site
- Handling Dispatch Dept
- Travel Ticket Booking/Cancellation (Air/Bus/Train) All other work assigned by superior
- 2 x 18 MW CPP Project of Tata Sponge Iron Ltd., Joda, Orisa
- 2 x 18 MW CPP Project of J
- K
- Lakshmi Cement, Jaykaypuram, Rajasthan.
Administrative Executive
M/s. S.R.M.K.P Cardiac Institute
03.2001 - 11.2004
- Operating Telephone Systems/Fax/Xerox., Doing OPD Billing & Verifying draft bill on the computer before discharging the patients, Handling Cash, Admission & Registration Counter, Cathlab Procedures Booking., Making Announcement., Preparing Patient List & Telephonic enquiry against CABG/CAG/PLASTY packages.
Marketing Executive
M/s. Print House (I) Pvt. Ltd.
09.2000 - 02.2001
- To attend Client Meetings, To Collect Documents & Approval etc.
Junior Assistant
M/s. Peerless Shipping & Oil Field Services Ltd.
10.1996 - 08.2000
- Typing on Typewriter/Computer Letters, Inspection Report Sheets & Preparation of Draft & Final Reports for ONGC.
Office Assistant
M/s. Nishiland Park Ltd.
09.1994 - 09.1996
- Typing on Typewriter/Computer Letters, Statements, Invoices, Balance Sheets, Enquiry, Handling Stationery & Taking Dictation.
Education
M.Com. -
Hinduja Collage
04.2001 -
Skills
Customer service excellence
Training and mentoring
Schedule Coordination
Customer Relations
MS Office
Timeline
Customer Service Coordinator
08.2018 - Current
Helpdesk Executive
Euronet services India PVT LTD (Customer SITE)
06.2017 - 08.2018
Shipping Incharge
M/s. Nishant Enterprises
04.2016 - 06.2017
Marketing Executive
M/s. Trans Fab Power (I) Pvt. Ltd.
09.2013 - 03.2016
Sales Assistant
M/s. Stelmec Limited
08.2012 - 08.2013
Sales Representative
M/s. Al Bawadi Al Arabia Modern Establishment
02.2010 - 02.2012
Admin Executive
M/s. Jaykrishna Industries Limited
12.2004 - 12.2009
M.Com. -
Hinduja Collage
04.2001 -
Administrative Executive
M/s. S.R.M.K.P Cardiac Institute
03.2001 - 11.2004
Marketing Executive
M/s. Print House (I) Pvt. Ltd.
09.2000 - 02.2001
Junior Assistant
M/s. Peerless Shipping & Oil Field Services Ltd.
10.1996 - 08.2000
Office Assistant
M/s. Nishiland Park Ltd.
09.1994 - 09.1996