Overview
Work History
Education
Skills
Certification
Accomplishments
Job Profile
Personal Information
Projects
Timeline
Generic

Vaibhav Saxena

Hyderabad

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sr. Mgr, Software Quality Engineering

ServiceNow Inc.
03.2024 - Current
  • Handling 10 scrum teams across 2 BUs.
  • Minimized risk of production issues by proactively monitoring system logs and performing root cause analysis on reported incidents.
  • Developed test plans, test cases, and test scripts based on business requirements and functional specifications documents.
  • Collaborated with developers to ensure timely delivery of bug-free software products.
  • Reduced defect rate by implementing robust test strategies and rigorous regression testing.

Mgr, Software QA Engineering Mgmt

ServiceNow Inc.
03.2020 - 02.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Staff Software QA Engineer

ServiceNow Inc.
03.2019 - 02.2020
  • Collaborated closely with development teams to identify, report, and resolve software defects promptly.
  • Increased team productivity by providing guidance and mentoring junior QA engineers.
  • Established a culture of continuous improvement within the QA team, fostering increased efficiency and effectiveness over time.
  • Maintained detailed documentation of test results, ensuring accurate tracking of issues and resolutions.

Senior Quality Assurance Engineer

ServiceNow Inc.
09.2017 - 02.2019
  • Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
  • Created test cases and test scripts to maintain cohesive team approach to product development.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Demonstrated new product features and functionality to project stakeholders.

Principal Software Development Engineer in Test

Pegasystems Worldwide India Private Ltd
03.2016 - 09.2017
  • Streamlined manufacturing processes for increased efficiency, leading to reduced production costs and improved product quality.
  • Collaborated with cross-functional teams to integrate new features into existing products, increasing customer satisfaction levels.
  • Developed and maintained robust quality control measures to ensure product reliability, leading to a reduction in warranty claims and associated costs.

Tech Lead

Tech Mahindra
12.2013 - 03.2016
  • Executed test cases and documented defects, confirming resolution and mitigation of defects.
  • Conducted regression testing of existing products.
  • Spearheaded training initiatives aimed at enhancing the competency levels of existing test personnel while building a strong pipeline of new talent in support of future growth objectives.
  • Delivered high-quality products on schedule through effective use of automated regression tests, minimizing human error during repetitive tasks.
  • Wrote detailed requirements to create robust test plans and realistic work estimates for testing phases.

Sr. Software Development Engineer in Test

Pegasystems Worldwide India Private Ltd
12.2011 - 12.2013
  • Maintained existing software systems by identifying and correcting software defects.
  • Automated routine tasks using scripting languages, increasing efficiency in the development cycle.
  • Delivered reliable software solutions on time and within budget, meeting project milestones consistently.
  • Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
  • Offered experience with Cucumber, Java, Jenkins and TestNG.

System Engineer

Infosys Ltd
07.2009 - 11.2011
  • Adhered to strict deadlines while managing multiple concurrent projects, successfully meeting or exceeding timeline expectations without sacrificing thoroughness in quality assurance processes.
  • Delivered high-quality software releases through diligent execution of regression testing, verifying that existing functionality was not negatively impacted by new updates or additions.
  • Reduced the number of reported bugs by maintaining meticulous documentation of test cases, facilitating better communication between QA and development team members.
  • Optimized test cases to maximize success of manual software testing.

Intern

Infosys Technologies
01.2009 - 05.2009
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

Master of Computer Applications -

Harcourt Butler Technological Institute, Kanpur, India (UPTU)
06.2009

Bachelor of Science in Physics & Mathematics -

R. P. P. G. College, Kamalganj, Farrukhabad, India (CSJM University)
06.2005

Intermediate -

Government Inter College, Fatehgarh, India (UP Board, Allahabad)
06.2001

High School -

Government Inter College, Fatehgarh, India (UP Board, Allahabad)
06.1999

Skills

  • Automation Testing using Selenium
  • Cucumber
  • Jenkins
  • Core Java
  • OOPs Concepts
  • PRPC 63, 71, 72
  • Artillery
  • Certified Scrum Master
  • Manual Testing
  • Pega-Mobile
  • Web Services Testing (using SOAP UI)
  • Mobile Application Testing (iOS & Android)
  • IVR Testing
  • Windows
  • Putty
  • Tandem
  • Visual Studio 2008
  • Visual Source Safe
  • SQL Server 2005
  • Eclipse 31
  • Apache Tomcat
  • Tortoise SVN
  • Firebug
  • Web Inspector
  • Hudson
  • CI Tool
  • Selenium
  • Java Script
  • TestNG
  • MongoDB
  • Postgress
  • Git
  • C
  • SQL
  • HTML5
  • Unix & Shell
  • Nodejs
  • Troubleshooting and problem resolution
  • Cross-functional Team Coordination
  • Operations Management
  • Strategic Planning
  • Documentation And Reporting
  • Data-driven decision-making
  • Cross-Functional Communication
  • Talent Development
  • Organizational improvement
  • Budget Oversight
  • Resource Allocation
  • Budget Administration
  • Team Leadership
  • Employee Coaching and Mentoring
  • Performance reviewing
  • Goal Setting
  • Hiring and Training

Certification

  • CSSA certified in PRPC 6.3 SP1
  • Trained in .NET 3.5 frameworks in Infosys, Mysore
  • Trained in J2EE in Infosys, Mysore
  • Certified Scrum Master

Accomplishments

  • Secured 42nd rank in UPTU entrance examination.
  • Actively participated in Cricket tournaments in Infosys and Pegasystems.
  • Led Pegasystems’ Carom team as captain in Inter-corporate championship.
  • Actively participated in Pega-Mobile booth team in Pega Developers Conference, 2013.
  • Received “Performer of the Month” award in Billpay project for finding the maximum no. of defects in the System Testing of a BI.
  • Received Best team Award for PE2E project in Techmahindra.

Job Profile

A technology driven professional, a Certified Scrum Master with overall 8 years of experience in Automation Testing using Selenium, Manual Testing of C, Java, Node.js and Pega based applications.

Personal Information

  • Date of Birth: 03/09/85
  • Nationality: Indian
  • Marital Status: Married

Projects

Pega Co-Browse and Chat, Pegasystems Worldwide India Pvt. Ltd., 03/01/16, present, Customer Relationship Management, Scrum Master and Test Lead, 13, Node.js, HTML5, Object Oriented Java script, Socket.io, Selenium Web Driver, Cucumber, Jenkins, PRPC (Manual and Automation), MongoDB & Postgres, Node, There are two products developed and maintained by this team : Pega Co-browse and Pega Chat. Pega Co-Browse is the fastest way to assist customers having trouble with self-service interactions by giving CSRs the power to securely view the customer’s web page with just a single click. Pega Chat is the fastest way to assist customers having trouble with self-service interactions by giving CSRs the power to direct chat with the customers over the web. Provider End To End (PE2E), DeltaDental, Tech Mahindra, 12/01/13, 03/11/16, Health Care – Payer, Leading Testing Team, 22, PRPC 6.3, Java, CSS, Java script, SQL, PRPC (Pega) Testing, SQL Server, Apache Tomcat 7.0, PE2E provides ‘on boarding’ solutions to Delta Dental representatives, managers and liaisons. It provides end to end solutions for recruiting, credentialing, re-credentialing, servicing and maintaining the data of providers. PegaMobile, Pegasystems Worldwide India Pvt. Ltd., 12/01/11, 12/06/13, Mobility, Team Member (Only test engineer in team), 10, HTML, CSS, Java script, SQL, Java, Pega rules and Process commander 6.3, PRPC 7.1, Eggplant, Selenium, Mobile application testing, Manual Testing of Java-based PRPC applications on iOS (iPad/iPod) and Android devices (Tablet and Phone), Oracle, SQL Server, Apache Tomcat 7.0, PegaMobile offers mobile device users the capability to participate, collaborate, and monitor work from most major mobile devices, including phones, tablets, and portable media players. Billpay, Telstra, Infosys Limited, 10/01/09, 11/24/11, Payments, Telecom, Banking, Team Member (Leading testing team), 30, Java, CSS, Java script, SQL, J2EE, Unix & Shell Scripting, Tandem, Junit, Manual Testing, Oracle 9i, Apache Tomcat 6.0, Billpay is Telstra’s payment gateway. It is linked to financial institutions with which it exchanges requests for money to be transferred between bank accounts.

Timeline

Sr. Mgr, Software Quality Engineering

ServiceNow Inc.
03.2024 - Current

Mgr, Software QA Engineering Mgmt

ServiceNow Inc.
03.2020 - 02.2024

Staff Software QA Engineer

ServiceNow Inc.
03.2019 - 02.2020

Senior Quality Assurance Engineer

ServiceNow Inc.
09.2017 - 02.2019

Principal Software Development Engineer in Test

Pegasystems Worldwide India Private Ltd
03.2016 - 09.2017

Tech Lead

Tech Mahindra
12.2013 - 03.2016

Sr. Software Development Engineer in Test

Pegasystems Worldwide India Private Ltd
12.2011 - 12.2013

System Engineer

Infosys Ltd
07.2009 - 11.2011

Intern

Infosys Technologies
01.2009 - 05.2009

Master of Computer Applications -

Harcourt Butler Technological Institute, Kanpur, India (UPTU)

Bachelor of Science in Physics & Mathematics -

R. P. P. G. College, Kamalganj, Farrukhabad, India (CSJM University)

Intermediate -

Government Inter College, Fatehgarh, India (UP Board, Allahabad)

High School -

Government Inter College, Fatehgarh, India (UP Board, Allahabad)
  • CSSA certified in PRPC 6.3 SP1
  • Trained in .NET 3.5 frameworks in Infosys, Mysore
  • Trained in J2EE in Infosys, Mysore
  • Certified Scrum Master

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Vaibhav Saxena