VAIBHAV SHARMA

As a corporate travel consultant at Egencia AMEX GBT, I provide excellent customer support to corporate clients by managing travel arrangements, including flights, hotels, and rail reservations for business and relocation needs. I ensure all bookings comply with each client's travel policies and agreements with Egencia. Using my knowledge of global travel logistics, I optimize itineraries for efficiency and cost savings, working closely with clients to streamline the booking process and enhance productivity. My goal is to deliver personalized service that minimizes travel challenges and supports business objectives.

• As an employee of Etraveli Group, I have held the title of Sr. Customer Service Travel Consultant. In this role, I handled customer Chats/Calls/Emails where they reach out to us with Rebooking, Refund, Name correction or any other issues during their travel, or reservation process. My primary focus was, to address their concerns and provide satisfactory resolutions.
• I utilized various tools at my disposal, including internal systems and resources, to investigate and understand the customer's specific issue. I collaborate with suppliers and conduct thorough case investigations to gain a comprehensive understanding of the customer's concern.
• I've worked on Amadeus, Sabre, Galileo and various reservation portals like IAG, Travelfusion, Farelogix

• At IGT, I started my journey as a Travel Executive for the Expedia process. During my time there, I gained valuable experience and expertise in using both Amadeus and Sabre Global Distribution Systems (GDS). These travel tools allowed me to efficiently handle various tasks related to booking management and customer service. Specifically, I became proficient in processing involuntary and voluntary exchanges as well as handling refunds, ensuring seamless transactions and customer satisfaction. This experience enhanced my understanding of GDS functionalities and sharpened my attention to detail in managing travel arrangements.