Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Interests
Timeline
Generic

Vaibhav Shetty

Bus & Technology Delivery Analyst
Bengaluru,Karnataka

Summary

Seasoned professional with a proven track record at Accenture, adept in Salesforce and Zendesk support, and skilled in project management. Enhanced system efficiencies and user collaboration, significantly improving process automation and stakeholder satisfaction. Demonstrates exceptional problem-solving abilities and a commitment to continuous improvement, ensuring optimal operational performance.

Overview

4
4
years of professional experience

Work History

PMO Analyst

Accenture
Bengaluru
05.2022 - Current
  • Managed stakeholder expectations through regular presentations, status reports, and issue resolution discussions during the course of projects.
  • Developed comprehensive project plans with clearly defined goals, timelines, and resource requirements.
  • Enhanced project efficiency by implementing PMO processes and best practices.
  • Enhanced overall team productivity by establishing clear expectations, setting priorities, and offering guidance as needed for task completion.
  • Ensured timely completion of projects by monitoring progress, identifying roadblocks, and developing contingency plans.
  • Streamlined communication between cross-functional teams for improved project coordination.
  • Facilitated collaboration among team members through effective communication channels and shared documentation platforms.
  • Conducted post-project evaluations to identify areas of strength and opportunities for improvement in future endeavors.
  • Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
  • Presented analytical documentation to Type clients, translating complex studies into universally comprehensible language.
  • Optimized resource utilization through careful analysis of team capacities and skill sets, assigning tasks accordingly.
  • Assisted in the creation of detailed budgets and financial forecasts to ensure optimal allocation of resources.
  • Supported successful project delivery by closely monitoring milestones, adjusting schedules as needed to meet deadlines.
  • Assisted in the development of training materials for new PMO Analysts to support consistent onboarding experiences across the organization.
  • Improved stakeholder satisfaction by maintaining open lines of communication and providing regular project updates.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Analyzed project performance data to identify areas of improvement.
  • Facilitated workshops to collect project requirements and user feedback.
  • Reported regularly to managers on project budget, progress, and technical problems.

Zendesk Support Administrator

Accenture
Bengalure
01.2023 - Current
  • Created and managed user accounts, assigned roles, and permissions.Organized and maintained user groups and organizations to ensure efficient collaboration.
  • Set up and customized ticket forms, fields, and workflows to meet business needs.
  • Configured automation rules, triggers, and macros to enhance process efficiency.
  • Customized the help center and community forums to align with company branding.
  • Integrated Zendesk with CRM systems, email platforms, and social media channels.
  • Managed third-party apps and plugins to extend Zendesk functionality.
  • Developed and maintained dashboards and reports to monitor key performance metrics.
  • Analyzed data to identify trends, areas for improvement, and provided actionable
  • Monitored system performance and promptly resolved any technical issues.
  • Stayed updated with new Zendesk features and updates, implementing them as necessary.
  • Provided technical support and troubleshooting assistance to users.
  • Ensured data privacy and security measures were in place.
  • Managed data retention policies in accordance with company and legal requirements.
  • Conducted regular audits and compliance checks to maintain system integrity.
  • Assisted users with queries and issues, providing timely and effective support.
  • Conducted training sessions for new users and ongoing training for existing users.
  • Created and maintained comprehensive documentation and user guides.

Salesforce Administrator

Accenture
Bengaluru
01.2023 - 08.2023
  • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
  • Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
  • Promoted a culture of continuous learning through regular knowledge sharing sessions on new features and best practices within the Salesforce community.
  • Implemented effective backup strategies to ensure data protection in case of unforeseen disasters or failures.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
  • Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
  • Spearheaded the development of a comprehensive knowledge base that empowered users to troubleshoot common issues independently, reducing reliance on support teams.
  • Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for endusers.
  • Played a pivotal role in successful system integrations, working closely with IT and business stakeholders to ensure seamless data flow between platforms.
  • Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments.
  • Facilitated change management initiatives during major system upgrades or enhancements to minimize disruptions in day-to-day operations.
  • Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
  • Streamlined communication channels with seamless integration of third-party applications into the Salesforce ecosystem.
  • Set up and controlled user access levels across databases to protect important data.
  • Conducted tests to identify issues and make necessary modifications.
  • Modified databases to meet needs and goals determined during planning process.

Finance and Admin Business Associate

IBM India Private LTD
Bengaluru
02.2021 - 04.2022
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Reduced payment errors by meticulously reviewing and verifying invoices.
  • Managed high-volume invoice processing while maintaining strict deadlines, ensuring no late fees or penalties were incurred.
  • Streamlined invoice processing by implementing an efficient tracking system.
  • Implemented a robust dispute resolution process to efficiently address vendor concerns without impacting cash flow or relationships negatively.
  • Enhanced vendor relationships through timely and accurate payments.
  • Ensured financial accuracy with thorough invoice reconciliation against purchase orders and contracts.
  • Reviewed vendor statements regularly, identifying discrepancies early on to prevent unpaid invoices from affecting the company''s credit rating.
  • Collaborated with cross-functional teams to resolve discrepancies, ensuring smooth financial operations.
  • Developed comprehensive training materials to onboard new team members, fostering a supportive work environment.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Processed invoices and payments in line with company policies and procedures.
  • Managed invoicing and payment processing operations.
  • Followed-up on past due payments to facilitate prompt collection of payments.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.

Education

Bachelor Of Commerce -

Alva’s College
Mangalore Karnataka
05.2018

Skills

Salesforce service cloud

undefined

Accomplishments

    Received ACE award

    Received recognition from lead for constant improvement and learning

Software

SAP

Salesforce

Zendesk

Servicenow

Accenture project management tools

Languages

English
Hindi
Kannada
Tulu

Interests

Drawing

Reading

Timeline

Zendesk Support Administrator

Accenture
01.2023 - Current

Salesforce Administrator

Accenture
01.2023 - 08.2023

PMO Analyst

Accenture
05.2022 - Current

Finance and Admin Business Associate

IBM India Private LTD
02.2021 - 04.2022

Bachelor Of Commerce -

Alva’s College

Similar Profiles

CREATE PROFILE
Vaibhav ShettyBus & Technology Delivery Analyst