Vaibhav Singh
Indirapuram
Summary
Individual with a fresh and fluid view who likes to bring a different perspective to any opportunity presented.
Overview
3
3
years of professional experience
Work History
Personal Banker
Barclays
11.2024 - 04.2025
- Evaluated merchandising for all client services and products and assisted in appropriate selection.
- Coordinated with personal lending team to facilitate loans for personal customers.
- Administered various complaints in banking hall and provided efficient resolution.
- Developed special campaigns for promotions of in branch marketing plans.
- Assisted clients to open new accounts and obtained packaged loan products.
- Analyzed customer requirements and recommended services and products accordingly.
- Ensured compliance to all service standards to deal with various client issues.
- Managed customer demands and if required introduced to segment specialists.
- Developed responsive Web Pages using HTML5 and CSS3, improving user interface performance by 25%
- Collaborated with backend developers to integrate restful APIs and manage data using MYSQL.
- Designed and normalized relational database structures to support scalable data processing using Java (Swing) with a MYSQL backend.
Assistant Executive Customer Service
IEnergizer
Noida
12.2021 - 03.2024
- I have experience in providing customer support to users of a gaming platform, where I was responsible for addressing account-related issues and managing in game currency.
- Throughout my tenure, I demonstrated exceptional communication skills, patience, and empathy while working with stressed, confused, and upset individuals.
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
- Assistant Executive in Process for 4 months, selected for Mentorship pilot program.
- Mentored 40+ batches in 1 year with 8-member team.
- Led group sessions on product knowledge and company policies.
- Top 10 performer for 6 consecutive months.
- Specialist role with direct interaction with international clients.
Education
Master of Business Administration - Operations management
Suresh Gyan Vihar University
04.2025
Bachelor of Business Administration - computers
Guru Gobind Singh Indraprastha University, IIMT
09.2021
Skills
- MS Word
- MS Powerpoint
- MS Excel
- Adaptive to new softwares and tools
- Public speaking
- Java
- MYSQL
- HTML
- CSS
Hobbies and Interests
- Hiking
- Fitness
- Outdoor Sports
- Esports
- Gaming
Timeline
Personal Banker
Barclays
11.2024 - 04.2025
Assistant Executive Customer Service
IEnergizer
12.2021 - 03.2024
Master of Business Administration - Operations management
Suresh Gyan Vihar University
Bachelor of Business Administration - computers
Guru Gobind Singh Indraprastha University, IIMT
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