Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vaibhav Soni

Noida

Summary

A highly-motivated and adaptable employee with a strong work ethic, exceptional interpersonal skills, and a proven track record in international Applicant Support service. Adept at working effectively unsupervised and quickly mastering new skills. Committed to provide support and upsell service's, with experience in both slow and busy shifts. Skilled in handling cross -country customer complaints and providing support, with a patient and organized approach. A flexible team player known for honesty and integrity. Experienced in operations, with advanced proficiency in project planning and scheduling, and expertise in customer relations and documentation. Ready to leverage years of experience and skills in a new role. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

2
2
years of professional experience

Work History

Sr. Associate

Dataflow
Noida
05.2023 - 08.2024
  • Managed cross-country applicant support and operations, ensuring timely resolution of customer inquiries in adherence to service level agreements.
  • Analyzed data and generated comprehensive reports for senior management, contributing to informed decision-making processes.
  • Maintained accurate records of all applicant interactions in the Applicant Tracking System (ATS) and other databases, ensuring efficient information retrieval.
  • Proficiently resolved inquiries, concerns, and complaints, resulting in a 95% customer satisfaction and retention rate.
  • Addressed escalated customer inquiries and complaints promptly, fostering positive customer relationships.
  • - Facilitated regular communication with departmental leaders to identify and resolve daily operational challenges, maintaining a seamless workflow.
  • Collaborated with cross-functional teams to streamline operations, resulting in a 20% increase in overall efficiency.
  • Implemented best practices for troubleshooting techniques across the organization.
  • Provided remote support to customers experiencing technical difficulties.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Resolved any discrepancies or errors found during the submission process.

Associate

ienergizer
Noida
07.2022 - 05.2023
  • Answered customer questions, provide support and provided information.
  • Supported the management team to facilitate task completion and meet performance goals.
  • Identified root cause of technical issues and developed solutions.
  • Communicated clearly with cross country customers in person and via telephone, driving positive experiences.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Maintained records of troubleshooting activities and customer interactions.
  • Researched, analyzed and diagnosed complex system problems.

Education

Bachelor of Arts - English

Swami Vivekanand Subharti University
Meerut
06-2021

Skills

  • Communication Skills
  • Management
  • Presentation Skills
  • Leadership Skills
  • Management Skills
  • Convincing Power
  • Presentable
  • Computer
  • Internal Communication
  • International Sales
  • Troubleshooting
  • Support Services
  • Support
  • Inventory Control

Timeline

Sr. Associate

Dataflow
05.2023 - 08.2024

Associate

ienergizer
07.2022 - 05.2023

Bachelor of Arts - English

Swami Vivekanand Subharti University
Vaibhav Soni