Vaibhav Srivastava
Lucknow
Summary
Training Program Developer with expertise in creating and optimizing training initiatives across various professional levels. Increased organizational profitability by 20% through strong client relationship management and communication skills. Seeking a role that leverages skills and experience to support both individual and organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training Manager
Compass India Food Services Pvt Ltd (Site: Medanta Hospital, Lucknow)
Lucknow
11.2023 - Current
- Designed and implemented training modules tailored to improve service standards and operational efficiency.
- Conducted comprehensive training sessions for Compass staff, enhancing service performance and fostering a culture of excellence.
- Assessed staff performance and provided targeted coaching, resulting in measurable improvements in service delivery.
- Collaborated with management to uphold service quality and client satisfaction in a high-pressure hospital environment.
- Played a critical role in establishing a culture of continuous learning and professional development among staff.
Established a Dine-In and Take-Away restaurant in Lucknow
Foodelicious & The Rasoi Paradise
Lucknow
02.2022 - Current
- Launched dine-in and take-away restaurant with father, emphasizing customer service and staff training across food and beverage and customer service departments
- Developed comprehensive SOP for both outlets, currently in practice to maintain operational standards
- Oversaw comprehensive operations of the outlet to maintain high standards of service.
- Ensured the entire team practiced the standard operating procedures.
- Trained backend, service, and billing staff for both outlets, ensuring consistent service quality
- Entire R&D was done and accordingly trained all the staff
- I have participated in many well known fests in the city and organised multiple functions to promote the outlet locally
Supervisor
Praxis Services Pvt. Ltd.
Gurugram
06.2017 - 01.2022
- Company Overview: Praxis Services Pvt Ltd is the leading provider of reservation sales and on line sales solutions for Hotels
- The company combines process expertise, information technology and analytical capabilities with operational insight and experience to provide a wide range of Revenue Optimization services
- Managed a team of 20, contributing significantly to the company's revenue generation efforts.
- Developed comprehensive SOPs aligned with training guidelines to facilitate onboarding of new employees.
- Prepared training plans for all interns
- Conducted performance audits, playing a crucial role in operational effectiveness.
- Training by PPT, Roleplays and Providing them live buddy trainers was also initiated
- Achievements/Tasks
Industrial Training
Vivanta By Taj, Lucknow
Lucknow
- Served in service departments across restaurants, bars, poolside barbeque, banquets, and room service, enhancing guest experience and operational flow
- Acquired hands-on experience in diverse service departments, contributing to overall team effectiveness
- Coordinated with accounts, storage units, and customer service departments to streamline operational processes and support guest needs
- Worked in all the core departments of a hotel starting with F&B department, Food Production department, Front office and Housekeeping department
- Outlined primary responsibilities
Education
BSc -
Institute of Hotel Management
BhopalXII -
NIOS
X -
Manipal Public School
Skills
Training development
- Curriculum design
- Training program development
- Onboarding programs
- Mentorship programs
Training Evaluation Methods
- Learning Management Systems
- Employee Training Tools
- MS Office
Team leadership
- Engagement strategies
- Guest satisfaction
- Customer feedback handling
- Customer-centric team
Verbal communication
- Guest satisfaction
- Customer feedback handling
- Customer-centric team
Certification
- Certified as the Best Employee of the month (04) Praxis Services Pvt. Ltd.
- Certificate of Internship The Taj Mahal, Lucknow
Languages
English Full Professional Proficiency, Hindi Full Professional Proficiency
Hobbies and Interests
Cooking, Piano, Singing, Writing, Movies, Songs, Travelling
Accomplishments
• Led and managed a team of 20+ employees at Praxis Services Pvt. Ltd., contributing significantly to overall revenue growth and operational efficiency.
• Played a key role in designing and executing training programs for interns, enhancing onboarding effectiveness and improving workforce readiness.
• Founded and successfully operated a multi-cuisine dine-in and takeaway restaurant, Foodelicious, along with a cloud kitchen, The Rasoi Paradise, in Lucknow for nearly 4 years.
- Drove consistent business growth through strategic planning, customer engagement, and quality service delivery.
- Managed end-to-end operations including staffing, vendor management, inventory, and customer service.
- Optimized online presence and sales across platforms such as Swiggy, Zomato, Magicpin, Paytm Deals, and Dineout.
• Managed and trained a large workforce of approximately 180 employees in the Food & Beverage department at Compass India Food Services Pvt. Ltd. (Medanta, Lucknow).
- Developed and implemented structured training modules to enhance staff performance and service standards.
- Ensured high-quality service delivery in a fast-paced healthcare environment.
- Conducted regular performance evaluations and skill development sessions, improving operational efficiency and customer satisfaction.
- Fostered a culture of continuous learning and professional development within the team.
- Significantly contributed to the successful clearance of two NABH audits and one JCI audit by driving compliance with stringent healthcare quality, hygiene, and patient safety standards.
• Played a key role in designing and executing training programs for interns, enhancing onboarding effectiveness and improving workforce readiness.
• Founded and successfully operated a multi-cuisine dine-in and takeaway restaurant, Foodelicious, along with a cloud kitchen, The Rasoi Paradise, in Lucknow for nearly 4 years.
- Drove consistent business growth through strategic planning, customer engagement, and quality service delivery.
- Managed end-to-end operations including staffing, vendor management, inventory, and customer service.
- Optimized online presence and sales across platforms such as Swiggy, Zomato, Magicpin, Paytm Deals, and Dineout.
• Managed and trained a large workforce of approximately 180 employees in the Food & Beverage department at Compass India Food Services Pvt. Ltd. (Medanta, Lucknow).
- Developed and implemented structured training modules to enhance staff performance and service standards.
- Ensured high-quality service delivery in a fast-paced healthcare environment.
- Conducted regular performance evaluations and skill development sessions, improving operational efficiency and customer satisfaction.
- Fostered a culture of continuous learning and professional development within the team.
- Significantly contributed to the successful clearance of two NABH audits and one JCI audit by driving compliance with stringent healthcare quality, hygiene, and patient safety standards.
Languages
Hindi
First Language
English
Upper Intermediate
B2
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Timeline
Training Manager
Compass India Food Services Pvt Ltd (Site: Medanta Hospital, Lucknow)
11.2023 - Current
Established a Dine-In and Take-Away restaurant in Lucknow
Foodelicious & The Rasoi Paradise
02.2022 - Current
Supervisor
Praxis Services Pvt. Ltd.
06.2017 - 01.2022
Industrial Training
Vivanta By Taj, Lucknow
BSc -
Institute of Hotel Management
XII -
NIOS
X -
Manipal Public School