Vaibhav Tambe
Navi Mumbai
Summary
Diligent, Motivated & result oriented professional, offering over 10+years of experience in banking operations, currently working as Deputy Manager in the (operational risk/PMC-CMC) department with Axis Bank Ltd.
Overview
11
11
years of professional experience
Work History
Deputy Manager (Operational Risk-PMC/CMC)
Axis Bank Ltd
Mumbai
08.2022 - Current
- Commencing risk-based review of newly introduced products and processes to confirm adherence to banking norms and regulatory requirements.
- Seeking approvals from committee members and stakeholders for the new product/process
design. - Conduct post-launch review, control Testing Risk review walkthrough.
- Conducting thorough review of product and process documentation to ensure completeness,
accuracy, and zero knowledge gaps. - Conducting control testing on the approved process to verify its operational effectiveness and
ensure seamless execution. - Ensuring timely closure of all pending tasks related to the launched product or process,
confirming complete implementation and operational readiness. - Review Fraud/Loss events as and when it happens to identify any process lapses/gaps and
suggest measures for non-recurrence. - Identify and escalate significant operational risk issues and implement control measures to
address the issues in consultation with units. Monitor issues for completion. - I oversee Digital Banking Group, Retail operations and Merchant acquiring products and processes.
- Co-ordinating with Vendor and IT team for completion of IT-related development for Evolve
application.
Deputy Manager(Operation Team)
M2P solutions Private Limited
Mumbai
11.2021 - 07.2022
- Prepare position reconciliations by researching all outages through comparison of internal accounting systems as well as with the positions held
at the fund. - Created and supported with required database/reconciliation steps for automations by developing business specifications and liaising with
developers for building a new recon system. - Ensure efficiently managing failed transactions for processing refunds to the cardholder in order to avoid disputes.
- Effectively manage client complaints and ensure that requests are completed in an effective and timely manner.
Analyst(Etoll Operations)
IDFC FIRST BANK LTD
Navi Mumbai
06.2018 - 11.2021
- Keep track on day-to-day pre-arbitration and arbitration cases as per regulatory guidelines to avoid penalties.
- Validate arbitration cases as per regulatory reason codes/guidelines and represent to concern banks.
- Managed all disputes for both issuer and acquirer as per the given regulatory guidelines.
- Trained & managed outsource team for dispute cases and set up the SOP for the same.
- Direct interaction with NPCI, bank and client(BC) on requirements and issues faced in application.
- Coordinating with the internal IT team and client for various developments.
- Query resolution over mail and call from branches and relationship managers.
- Coordination with concessionaire / plaza / vendor and system integrator for ETC integration.
- Managed NPCI settlement and reconciliation for both issuer and acquirer.
- Managed the reconciliation of aggregator account, receivables account and settlement account.
- Delivered clear, actionable observations and offered targeted recommendations for business improvement.
Processing Specialist(Dispute Management Team)
First Data(India) LTD
Mumbai
01.2017 - 06.2018
- Retrieval Request & chargeback received under
VISA/Master/CUB network and fulfill retrieval requests and presentation of chargebacks while maintaining severe adherenceto VISA/Master/CUB
Rules and regulations. - Ensure proper analysis of Issuing Bank chargeback supporting documents for the purpose of acceptance/rejection of chargeback handling
the inquiries regarding refund and same process to cardholder. - Ensuring managed of pre-arbitration, compliance, arbitration cases relating to the EDC-POS acquiring business and take appropriate action as per VISA rules and regulations.
- Ensure prompt and effective coordination with branches and other banks to resolve merchant issues.
Executive(Dispute Management Team)
Axis Bank Ltd (Axis Securities Ltd)
Navi Mumbai
12.2015 - 12.2016
- Managed pan India EDC as well IPG (internet payment gateway) chargeback and resolve the same as per the guidelines ofthe card associations (VISA & MasterCard).
- The process also involved continuous tracking of the disputes received from peer banks and closure of the same within the prescribed TAT to avoid financial losses.
- An In depth understanding of the dispute reason Code and supporting document required to resolve the same appropriately must for quality resolution.
- Verify the documents provided by merchants against the reason codes specified in chargeback request and represent the case to respective banks.
- Follow up with concerned departments if any discrepancies are observed and get then corrected.
Trainee (RBI Reporting Desk)
HDFC BANK Pvt. Ltd(ADFC Pvt Ltd)
Mumbai
12.2014 - 08.2015
- Prepare SLBC format for all 35 state.
- Submission of Lead Bank return to RBI and LDM.
- Submission of Financial Inclusion Plan to RBI.
- Prepare and manage to send LBR & SLBC as per the desired format of the regulator.
- Arrange status of return reports to seniors.
- Submission of various reports called for by regulatory authorities within stipulated time.
- Resolving queries raised by regulatory authorities and attending to various requisitions by the authorities.
Associate
CMS Info System Pvt. Ltd
Navi Mumbai
06.2014 - 12.2014
- Pan India Cash Delivery and Pick-up (CDP) operation.
- Managed IDBI Billing Process for service provided at PAN INDIA
Level. - Creating EOD and Mail to all Banks.
- Preparing monthly cash delivery MIS for billing purpose.
- Identified and resolved customer needs promptly and efficiently.
- Addressed concerns or complaints by working with staff, clients and
partners in identifying problems and crafting solutions.
Education
Bachlaor of Commerence -
Siddharth College of Arts, Science & Commerence
Mumbai06-2012
High School Diploma -
Siddharth College of Arts, Science & Commerence
Mumbai06-2009
High School Diploma -
Dr. T.R.N School
Mumbai06-2006
Skills
- Quick decision-making
- Team collaboration abilities
- Team member training
- Issue resolution
- Operations management
- Team motivation
Accomplishments
- In IDFCFIRST bank Initiated for automation of QDR.
- QDR(Quick dispute resolution) process which helped to accelerate
the efficiency of the process - Investigated 2100+ arbitration cases on basis of supporting documents and represented to the concern bank and got relieved from paying penalties, for which i was rewarded with MID-YEAR
appraisal
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Deputy Manager (Operational Risk-PMC/CMC)
Axis Bank Ltd
08.2022 - Current
Deputy Manager(Operation Team)
M2P solutions Private Limited
11.2021 - 07.2022
Analyst(Etoll Operations)
IDFC FIRST BANK LTD
06.2018 - 11.2021
Processing Specialist(Dispute Management Team)
First Data(India) LTD
01.2017 - 06.2018
Executive(Dispute Management Team)
Axis Bank Ltd (Axis Securities Ltd)
12.2015 - 12.2016
Trainee (RBI Reporting Desk)
HDFC BANK Pvt. Ltd(ADFC Pvt Ltd)
12.2014 - 08.2015
Associate
CMS Info System Pvt. Ltd
06.2014 - 12.2014
Bachlaor of Commerence -
Siddharth College of Arts, Science & Commerence
High School Diploma -
Siddharth College of Arts, Science & Commerence
High School Diploma -
Dr. T.R.N School
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