Vaibhav Tandon
Sales operation (Revenue) specialist
Gurgaon
Summary
Results-driven Revenue Operations professional with 5 years of experience optimizing sales, marketing, and customer success processes. Proven expertise in Salesforce administration, data analysis, reporting, and cross-functional collaboration to drive efficiency and revenue growth. Adept at building scalable processes, automating workflows, and enhancing team performance through training and documentation.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Team Lead Sales System and Strategy
Cvent
01.2023 - Current
- Created documentation and user guides to improve process adoption and efficiency
- facilitated new-hire trainings and implemented mentoring programs
- Collaborated with Product,marketing teams, Customer support to provide insights on customer feedback, shaping future product developments.
- Worked within core team to Revamp processes and internal controls, resulting in scalable and detailed set of procedures.
- Analyzing NBB and Renewal report to allocate Quota and monitor progress towards sales targets,facilitating quick adjustments as needed
Executive L-2
WhiteHat Jr.
09.2020 - 05.2022
- Serve as point of contact for support, administration, data management and maintenance for salesforce platform
- Managing Users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layout, and installation and support of app Exchange applications
- Investigate issue tickets and request, determining the root cause and proposing ideal solutions to solve for the request
- Providing updates, status and completion information to tickets in work queue regarding current assigned incident, resolution effort and projects
Sales operations specialist
Deepak Sales
04.2015 - 08.2020
- Managed order cycle to enhance business development
- Also maintained sustainability and customer satisfaction
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
Project Engineer (System/Technical Support Analyst)
Wipro Technologies
11.2013 - 03.2015
- Adherence to Escalation Matrix - Provide prompt & concise information to L2/L3 team members for unresolved tickets 100% adherence to the process like Customers Process, ITIL, Change Management, access Policies etc
- Configuration of the Application Service Manager7/9 resolution & maintaining SLA Matrix and Daily Dashboard reports to keep track of service level management of Incident and Service Desk tickets
- Maintenance of KEDB (Known Error Database) for reoccurring error and issues with resolution Respond and resolve alert / incidents/ Service request as per agreed SLA ( 100 % adherence)
Education
Bachelors of Technology - Computer Science
Amity University
04.2009 - 03.2013
Skills
Certified Salesforce Admin
Customer focused
Project management
Mentoring
Microsoft Office Suite
Timeline
Assistant Team Lead Sales System and Strategy
Cvent
01.2023 - Current
Executive L-2
WhiteHat Jr.
09.2020 - 05.2022
Sales operations specialist
Deepak Sales
04.2015 - 08.2020
Project Engineer (System/Technical Support Analyst)
Wipro Technologies
11.2013 - 03.2015
Bachelors of Technology - Computer Science
Amity University
04.2009 - 03.2013
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