Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Vaibhav Thukral

Process Trainer
New Delhi

Summary

To establish a managerial position in the organization where I can contribute my technical and managerial skills and also share knowledge and experience for the growth of the organization.

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Process Trainer

Teleperformance
10.2023 - Current
  • Delivered high-quality training sessions, leading to increased productivity among team members.
  • Developed comprehensive training materials, resulting in improved overall performance among trainees.
  • Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
  • Collaborated with cross-functional teams for seamless integration of new processes and systems.
  • Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.

Dispute and Fraud Analyst

American Express
10.2022 - 10.2023
  • Responsible for taking calls and provide resolution to the card members with their dispute & fraud cases.
  • Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.
  • Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
  • Perform weekly audits for the team and provide feedbacks.

Senior Representative

Wipro
11.2020 - 10.2022
  • Resolved issues through careful research and follow-up with customers.
  • Strengthened client relationships through excellent communication skills and consistent followup.
  • Assisted in training new hires, ensuring they were equipped with the necessary skills for success in their role.
  • Part of a client's implementation (SSB) and my process empowered me to help the employees of my clients with their Payroll, Time & attendance and benefits related query over the calls and chats and helping them with the policies of the company.
  • Appointed as On- floor supervisor and used to do multi-tasking such as training new batches, providing on floor support to the team, Sharing new updates with the team via emails and client meetings as well.
  • Got an opportunity to work as an Events analyst with Alight Events management team on a 4 month project.

Sales Representative

Teleperformance
10.2019 - 05.2020
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Met weekly sales target and was awarded as Most appreciated associate.
  • Core responsibility was to sell premium service provided by my client zomato via outbound calls.

Education

Bachelor of Science - Computer Application - BCA

Manav Rachna University
Haryana
06.2016 - 06.2019

High School Diploma -

M.M Public School
New Delhi
04.2015 - 04.2016

Skills

Training delivery

Feedback Analysis

Subject matter expertise

Coaching and Mentoring

Kronos & Workday application

US & Canada - Payroll & Time and attendance

Interests

Gym

MMA

Reading

Stock Market

Travelling

Timeline

Process Trainer

Teleperformance
10.2023 - Current

Dispute and Fraud Analyst

American Express
10.2022 - 10.2023

Senior Representative

Wipro
11.2020 - 10.2022

Sales Representative

Teleperformance
10.2019 - 05.2020

Bachelor of Science - Computer Application - BCA

Manav Rachna University
06.2016 - 06.2019

High School Diploma -

M.M Public School
04.2015 - 04.2016

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Vaibhav ThukralProcess Trainer