Hi, I’m
Vaibhav Tomer
Street No.6 Kailash Nagar Gandhi Nagar New Delhi
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
years of professional experience
1
Certification
Work History
OWNERAASHI SURGICAL GANDHI NAGAR KAILASH NAGAR DELHI
E-Commerce Specialist
01.2022 - Current
Job overview
- Developed and implemented an effective e-commerce strategy to increase online sales.
- Created, tested, and monitored web pages for optimal performance in search engine rankings.
- Managed customer service inquiries through multiple channels including email, chat, and phone.
- Designed promotional campaigns to generate interest in e-commerce products.
- Optimized product listings on various e-commerce platforms for maximum visibility and engagement.
- Collaborated with marketing team to create targeted content and optimize landing pages for conversion rate optimization.
- Set up automated email campaigns to nurture leads throughout the customer journey.
- Conducted A and B testing of different strategies to maximize ROI on advertising spend.
- Implemented SEO best practices to improve organic traffic from search engines.
- Coordinated logistics operations such as order processing, inventory management, and shipment tracking.
- Provided ongoing support for customers using the e-commerce platform.
- Resolved technical issues related to website functionality or design elements.
- Trained new staff members on how to use the e-commerce system efficiently.
- Ensured compliance with applicable laws governing digital commerce transactions.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Delivered e-mail confirmation of completed transactions and shipment.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Determined and set product prices.
- Purchased new or used items from online or physical sources for resale via websites.
- Created, managed or automated orders or invoices using order management or invoicing software.
- Calculated purchase subtotals, taxes and shipping costs for submission to customers.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Received and processed payments from customers using electronic transaction services.
- Handled all aspects of business, including accounting, purchasing and web design.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
LEADERCHAIN HOUSE.INTERNATIONAL.PVT.LTD. KAROL BAGH DELHI
Receptionist
12.2018 - 12.2021
Job overview
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Updated and recorded customer or client information to maintain accounts.
Team LeaderLAXMI NAGAR DELHI
Sales
05.2018 - 10.2018
Job overview
- Developed and implemented sales strategies to increase credit card applications.
- Conducted customer presentations to explain features and advantages of various credit card options.
- Responded to inquiries from customers regarding credit card terms and conditions.
- Built relationships with clients by providing excellent customer service and support.
- Analyzed customer profiles to recommend appropriate credit cards based on individual financial situation.
Education
SOL OPEN LEARNING COLLAGEDELHI
Bachelor of Arts
08-2022
D.A.V. SR. SEC. SCHOOL. NO.2SHANKER NAGAR DELHI
High School Diploma
05-2018
Skills
- Digital Marketing Strategy
- Paid Advertising
- Product Listing Optimization
- Conversion Rate Optimization
- Search Engine Optimization
- Options Trading
- Fundamental Analysis
- Stock options
Certification
- FLIPKART ADS
- E-COMMERCE FUNDAMENTALS CERTIFICATE
- PRODUCT CONTEXTUAL ADS MODUEL
- CERTIFIED STOCK MARKET INVESTER & TRADER
Accomplishments
- FLIPKART SILVER TIER ACHIEVEMENT: 01-MARCH-2021 TO 30-MAY-2021, 01-JUNE-2021 TO 29-AUG-2021, 01-SEP-2021 TO 29-NOV-2021, 01-DEC-2021 TO 28-FEB-2021.
Skills
- Digital Marketing Strategy
- Paid Advertising
- Product Listing Optimization
- Conversion Rate Optimization
- Search Engine Optimization
- Options Trading
- Fundamental Analysis
- Stock options
- Equity Trading
- Futures Trading
Timeline
E-Commerce Specialist
OWNER
01.2022 - Current
Receptionist
LEADER
12.2018 - 12.2021
Sales
Team Leader
05.2018 - 10.2018
SOL OPEN LEARNING COLLAGE
Bachelor of Arts
D.A.V. SR. SEC. SCHOOL. NO.2
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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