VAIBHAV VOHRA

• Drive retail and dealer sales through direct client interaction and relationship building

• Present products, explain features, and recommend solutions based on customer needs

• Achieve monthly and quarterly revenue targets

• Provide after-sales support and maintain long-term customer relationships

Lotus Electronics is a multi-brand consumer electronics retail chain offering TVs, laptops, mobiles, and home appliances.

Store Manager (2020–2022)

• Managed daily operations of a high-footfall retail store

• Engaged directly with customers to understand requirements and recommend suitable products

• Demonstrated product features and compared brands to support purchasing decisions

• Achieved monthly sales targets through proactive floor selling

• Upsold accessories, warranties, and add-ons to increase average transaction value

• Handled POS billing, cash reconciliation, and stock control

• Resolved customer complaints to ensure positive shopping experiences

Regional Manager (2022–2023)

• Supported multiple stores to improve sales performance and customer service standards

• Trained teams on customer interaction, upselling, and product knowledge

• Managed front-desk customer service and daily walk-in interactions

• Explained services, handled pricing discussions, and processed payments

• Built strong repeat customer base through personalised service

• Managed order tracking and resolved customer concerns promptly