Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Vaibhav Vora

Vaibhav Vora

Account Manager - Customer Success Manager
Ahmedabad

Summary

  • Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
  • Dynamic Account Management with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
  • Results-oriented sales professional with exceptional presentation skills. Bringing extensive network of personal contacts in service industry.
  • Committed to delivering exceptional Customer Experience and exceeding Sales goals.
  • Dynamic Account Management with extensive experience in Customer service. Motivated individual with experience in Customer Success and Sales.
  • Skilled in building Customer Relationship and understanding customers need. Strong Communication and interpersonal skills for proving superior customer experience.
  • Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Account Manager

Mavlers
05.2016 - 01.2024
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Developed and implemented strategies to increase client retention.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.

Team Leader

Assure Management Consultancy
06.2015 - 02.2016
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Customer Service Representative

Agies
05.2014 - 05.2015
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

No Degree - Bachelor of Commerce

Gujarat University
Ahmedabad
04.2001 -

12th - Higher Secondary -

New Samarth English School
Ahmedabad
04.2001 -

10th - Secondary School -

Trinity English School
Ahmedabad
04.2001 -

Skills

    Customer Training

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Timeline

Account Manager

Mavlers
05.2016 - 01.2024

Team Leader

Assure Management Consultancy
06.2015 - 02.2016

Customer Service Representative

Agies
05.2014 - 05.2015

No Degree - Bachelor of Commerce

Gujarat University
04.2001 -

12th - Higher Secondary -

New Samarth English School
04.2001 -

10th - Secondary School -

Trinity English School
04.2001 -

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Vaibhav VoraAccount Manager - Customer Success Manager