Vaibhav Vora
Account Manager - Customer Success Manager
Ahmedabad
Summary
- Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
- Dynamic Account Management with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
- Results-oriented sales professional with exceptional presentation skills. Bringing extensive network of personal contacts in service industry.
- Committed to delivering exceptional Customer Experience and exceeding Sales goals.
- Dynamic Account Management with extensive experience in Customer service. Motivated individual with experience in Customer Success and Sales.
- Skilled in building Customer Relationship and understanding customers need. Strong Communication and interpersonal skills for proving superior customer experience.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Account Manager
Mavlers
05.2016 - 01.2024
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Team Leader
Assure Management Consultancy
06.2015 - 02.2016
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Customer Service Representative
Agies
05.2014 - 05.2015
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Bachelor of Commerce
Gujarat University
Ahmedabad 04.2001 -
12th - Higher Secondary -
New Samarth English School
Ahmedabad 04.2001 -
10th - Secondary School -
Trinity English School
Ahmedabad 04.2001 -
Skills
Customer Training
Territory Management
Business Development
Campaign Execution
Account Management
Revenue Generation
Sales Development
Relationship Building
Upselling
Client Development
Customer Relationship Management (CRM)
Cost Reviewing
Timeline
Account Manager
Mavlers
05.2016 - 01.2024
Team Leader
Assure Management Consultancy
06.2015 - 02.2016
Customer Service Representative
Agies
05.2014 - 05.2015
No Degree - Bachelor of Commerce
Gujarat University
04.2001 -
12th - Higher Secondary -
New Samarth English School
04.2001 -
10th - Secondary School -
Trinity English School
04.2001 -