Vaibhav Anant Shelke
Mumbai
Summary
As a technical specialist, I'm assigned to specific equipment make and I'm go to person to research part number and given technical information on certain parts by different research tools in order to assist a customer in fast and efficient way to find a correct part In addition to this I'm responsible for approval of warranty related claims/complaint by customer/sales person to provide support to customer.
Overview
6
6
years of professional experience
Work History
Technical Researcher
TVH INDIA PVT LTD
Pune
06.2023 - Current
- Handling incoming inquiries from the sales division for the look up of part numbers within set time limit, in order to support the sales division with the creation of offers for customer and thus close sales deals.
- Technical support to sales division, in relation to question on sold parts, in order to maximize customer satisfaction.
- Manage and keeping up to date of all sorts of technical documentation of selected forklift brand or product range in the database. This happenes in close cooperation with colleagues in order to have the most extensive dataset.
- Handling Warranty related claims/complaints on sold parts as warranty approver in order to provide maximum customer support to achieve customer satisfaction.
- Detecting and completing of technical data for spare parts for spare parts in TVH sales application in order to always have access to most up to date set of technical information.
- Adding on new data and amending existing data to allow customers access to an up-to-date online search engine.
Service Engineer
CASE NEW HOLLAND CONSTRUCTION EQUIPMENT (INDIA) PVT LTD. (CNHi)
Mumbai
05.2018 - 06.2023
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting of machine's any on filed complaints in a timely manner.
- Resolved customer service requests within the given time frame.
- Punching warranty related Claims in system and making necessary documentation for warranty claims, also assisting customer with warranty claims
- Keeping record of total machine's population including warranty and out of warranty machine.
- Keeping records of warranty failed parts .
- Carrying out preventive Maintenance.
- Generating parts business.
- Providing feedbacks on machine's technical on field failures to company's technical team.
- Keeping track of mandatory services of equipments.
Education
DIPLOMA IN AUTOMOBILE ENGINEERING - AUTOMOBILE
SHIVAJIRAO S JONDHALE POLYTECHNIC
Shahapur 05-2017
HIGHER SECONDARY CERTIFICATE -
KET's V. G. VAZE COLLEGE
Mumbai02-2014
SECONDARY SCHOOL CERTIFICATE -
PANDURANG VIDYALAYA
Mumbai 03-2012
Skills
- Technical Support
- Preventive Maintenance
- Equipment Installation
- Report Preparation
- Technical and diagnostic support
- Parts Replacement
- Schematic reading
- System diagnostics
- Electrical Systems
- Records Maintenance
- Technical knowledge
- Claims submissions
- Claims Processing
- Teamwork and Collaboration
- Interpersonal Communication
- Technical Troubleshooting
- Work management & Regularity
- Hardworking and eger to learn
Languages
Marathi
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Technical Researcher
TVH INDIA PVT LTD
06.2023 - Current
Service Engineer
CASE NEW HOLLAND CONSTRUCTION EQUIPMENT (INDIA) PVT LTD. (CNHi)
05.2018 - 06.2023
DIPLOMA IN AUTOMOBILE ENGINEERING - AUTOMOBILE
SHIVAJIRAO S JONDHALE POLYTECHNIC
HIGHER SECONDARY CERTIFICATE -
KET's V. G. VAZE COLLEGE
SECONDARY SCHOOL CERTIFICATE -
PANDURANG VIDYALAYA