Vaibhav Yadav

As an SAP C4C Team Lead, I have been leading the implementation of SAP C4C V2 Sales Cloud with a focus on managing direct reports, RFPs, project estimations, and cost evaluations. My responsibilities span across multiple key areas:

• C4C V2 Sales Implementation : Overseeing the scope of Lead, Opportunity, Account, Contact, and Sample Request management.
• Business POC Development : Creating innovative business Proof of Concepts (POCs) and use case development within SAP C4C V2.
• RFP Preparation : Leading RFP preparations for potential C4C clients, ensuring technical and strategic alignment with business goals.
• Technical Requirement Analysis : Conducting comprehensive technical analysis for project deliverables, including resource mapping and allocation.
• Resource Management : Ensuring optimal resource management to enhance team productivity and streamline project execution

Project Highlights:

Project 1 & 2: Brownfield Implementation for Oil Industry (Sales Cloud and Service Cloud in NA & SA regions)

• Managed key areas like Activity Management, Territory Management, and Service Ticket Management.
• Focused on Role Restrictions, Multiple Territory Assignments, and Customer Master Data.
• Developed custom dashboards and reports, and integrated AI/ML capabilities for automatic ticket categorization and assignment.

Project 3: ECSC Implementation for a Global Tea Brand (ECSC Lead Consultant)

• Led the end-to-end implementation for global HRIS support, focusing on requirements gathering, demo direction, and creating test scripts for SIT and UAT.
• Integrated Work-zone for managing the Knowledge Base and supported cut-over activities and hyper-care management.
• Played a key role in grooming new resources and building a team to support future ECSC projects.

As an SME for SAP C4C V1 Service and Sales, I have been deeply involved in both support and rollout projects, playing a key role in the implementation, support coordination, and upgrade management for C4C Sales and Service Cloud solutions.

• Implementation & Support Consultant : Provided comprehensive support and led implementation projects for SAP C4C Sales and Service Cloud.
• Upgrade Management : Served as the Support Coordinator for managing C4C upgrades, ensuring smooth transitions during quarterly SAP upgrades.

Project Highlights:

Project 1: Sales Cloud Implementation for Italy (Retail Business)

• Led the implementation of SAP Hybris Sales Cloud to replace the existing SIF system for visit management.
• Managed the migration of two years' data from the SIF system to C4C.
• Responsibilities included creating test scripts, executing testing, handling cutover activities, and providing go-live support.
• Specialized in Visit Execution, Activities, Tasks, Account, and Product Management.
• Configured various SAP C4C concepts such as Scoping & Fine-tuning, Account and Contact Management, Visit Management, Product Management, Personalization, Workflow Rules, Approval Processes, Business Roles, Reports & Interactive Dashboards, Routing Rules, Surveys, and Territory/Org Management.

Project 2: Service Cloud Implementation for a Skin Care Business (USA)

Project 3: Sales and Service Cloud Implementation for a Premium Skin Care Brand

• Managed both Sales and Service Cloud implementations.
• Handled HCI iFlow modifications to integrate C4C and S4 systems.
• Additionally responsible for admin training and knowledge transfer to ensure successful handover.

Support Coordinator Role:

• Managed the C4C upgrade process , ensuring all upgrades were tested thoroughly and implemented seamlessly.
• Provided break/fix support and managed ongoing support for live countries, ensuring the smooth operation of C4C systems across regions.

As a C4C Consultant who actively embraced new technologies, I successfully learned and implemented the service component of the SAP C4C solution, particularly for Employee Self-Service (ESS) processes. My journey involved expanding my expertise in the Employee Central Service Center (ECSC) and delivering impactful implementations.

Project 1: ECSC Implementation for TE Electronics
Project 2: ECSC Implementation for Bentley Systems

• Led the end-to-end implementation of ECSC using SAP C4C Service Cloud and SuccessFactors, integrated with Hybris Service Cloud via Hana Cloud Integration (HCI).
• Managed the integration of 80,000 employees into the ECSC system and delivered a unified service solution.
• Requirement Gathering & System Setup : Conducted scoping validation workshops, challenged customer requirements from a business perspective, and set up a fully functional test system.
• Configuration & Go-live : Prepared the production environment, deployed configurations from test to production, and successfully went live with the solution.
• ECSC Configurations : Gained expertise in ECSC configurations, including the deployment of Ask HR for SuccessFactors and Jam integration for managing the knowledge base.
• SLA Management : Set up SLA management concerning incidents and service categories, and configured holiday and working day calendars to support global service operations.

Technical Expertise:

• Developed mashups between C4C and SuccessFactors , enabling users to view employee details within C4C.
• Created mashups between S4 and C4C for customer views, enhancing the service workflow.
• Managed data migration using the DWB tool, updating master and transaction data in C4C tenants.
• Configured key C4C components such as Code List Restrictions , email channels, custom fields, values, and work distribution rules.
• Gained knowledge of data integration concepts including communication systems, communication scenarios, ID mapping, and code list mapping.