Vaibhavi Chavan
Customer Chat Support Representative
THANE
Summary
Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns.
Served as an HR Recruiter for 6 months, managing the entire recruitment process from sourcing and registering candidates to handling documentation and onboarding.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
Work History
Chat Customer Support Representative
Arrivia Vacations India Private Limited
01.2022 - Current
- Handling three chats at time, assisting customers with quoting price for Air, Hotels, and Cars.
- Managed escalated customers on chat with professionalism, ultimately resolving complex issues to satisfaction of both client and company
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty
HR recruiter
Tech Mahindra Business Services
03.2021 - 09.2021
- Handled end-to-end recruitment, right from sourcing, registering till onboarding the candidate in company.
Education
SSC -
VPM's Vidya Mandir School
Mumbai, India03.2013
Bachelor of Arts -
Bhavan's College
Mumbai, India 04.2001 - 05.2015
Bachelor of Arts - Political Science, History
Shailendra Education Society
Mumbai, India04.2018
PGDM in Human Resource Management - Human Resources Management
Welignkar’s Institute
Mumbai, India06.2021
Skills
- General Understanding: Familiarity with the overall interface and common features of Microsoft Office applications
- File Management: Ability to create, save, open, and manage files across different Office applications
- Presentation Creation: Ability to create and design slides for presentations
Microsoft Office
Microsoft PowerPoint
- Text and Image Insertion: Skills to add and format text, images, and other media
- Slide Layouts and Themes: Understanding how to use different slide layouts and apply themes to enhance the presentation’s visual appeal
- Transitions and Animations: Basic knowledge of adding transitions between slides and simple animations to elements within slides
- Dedicated Customer Service professional with proven multitasking abilities and expertise in online chat support Demonstrates exceptional adaptability in dynamic environments, fostering team building and collaboration Skilled in technical troubleshooting, ensuring swift resolution of customer issues to enhance satisfaction and loyalty
Disclaimer
I hereby declare that the above information mentioned is true to the best of my knowledge.
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Chat Customer Support Representative
Arrivia Vacations India Private Limited
01.2022 - Current
HR recruiter
Tech Mahindra Business Services
03.2021 - 09.2021
Bachelor of Arts -
Bhavan's College
04.2001 - 05.2015
SSC -
VPM's Vidya Mandir School
Bachelor of Arts - Political Science, History
Shailendra Education Society
PGDM in Human Resource Management - Human Resources Management
Welignkar’s Institute
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