Vaibhavi Chiplunkar
Kalyan
Summary
Results-driven and detail-oriented Tools Administrator with over 6.5 years of experience in the IT industry, specializing in the deployment, configuration, and management of monitoring and IT operations tools. Proficient in Zabbix (5 years), OpManager (2.5 years), and ManageEngine PAM360 (3 years), with a strong track record of ensuring system health, enhancing performance visibility, and improving IT infrastructure reliability. Skilled in developing custom monitoring solutions, automating workflows, and integrating ITSM tools to optimize operational efficiency. Committed to leveraging technical expertise and problem-solving abilities to drive continuous improvement and support organizational objectives.
Overview
7
7
years of professional experience
Work History
System Administrator
Tata Consultancy Services
Thane
12.2022 - Current
- 2.5 years of experience in installing, configuring, and administering ManageEngine OpManager for real-time monitoring of networks, servers, and devices.
- Executed a proof of concept (POC) independently, demonstrating OpManager's capabilities and securing stakeholder approval for deployment.
- Configured device discovery, classification, and SNMP/WMI-based monitoring for critical infrastructure components, enhancing network visibility and management.
- Defined custom thresholds and alerts based on business SLAs and application criticality, improving incident response times and operational efficiency.
- Created business views and topology maps for visual representation of IT assets, facilitating better understanding and management of the IT environment.
- Generated weekly and monthly performance and availability reports for capacity planning and compliance, supporting strategic decision-making.
- Integrated OpManager with ServiceDesk Plus and other ITSM tools to streamline incident management processes and enhance service delivery.
- Assisted in managing NetFlow Analyzer and Firewall Analyzer add-ons to provide traffic and security insights, strengthening network security posture.
System Administrator
Tata Consultancy Services
Thane
12.2022 - Current
- ManageEngine PAM360 – 3.6 Years of Experience
Implemented and maintained ManageEngine PAM360 for enterprise-wide privileged account management. - Onboarded and managed privileged accounts, SSH keys, and SSL certificates, ensuring secure credential storage.
- Configured role-based access controls (RBAC), approval workflows, and password rotation policies.
- Enabled session monitoring, recording, and real-time auditing for critical system access.
- Integrated PAM360 with Active Directory for single sign-on and group-based access provisioning.
- Conducted regular access reviews, compliance reporting, and user training to enforce secure access practices.
- Collaborated with security teams to align PAM practices with organizational security standards and audits.
System Administrator
Tata Consultancy Services
Thane
07.2018 - Current
- Deployed, configured, and maintained Zabbix for infrastructure health monitoring over 5 years.
- Developed and customized templates, items, triggers, and actions for client environments.
- Automated data collection processes to enhance alert accuracy and reduce noise.
- Integrated Zabbix with email/SMS gateways and third-party tools for real-time notifications.
- Implemented distributed monitoring setups for enhanced visibility across remote sites.
- Created custom dashboards for NOC teams, focusing on KPIs and SLAs.
- Managed upgrades and patching of Zabbix components, ensuring minimal downtime.
- Troubleshot complex monitoring issues and optimized agent and SNMP-based checks.
Education
Master of Science - Information Technology
Mulund College of Commerce And Science
Mulund06-2024
Bachelor of Science - Information Technology
B.K. Birla College of Technology & Management
Kalyan03-2018
H.S.C - Science
Holy Cross Convent School And Junior College
Kalyan03-2015
S.S.C -
Guru Nanak English High School
Kalyan03-2013
Skills
- Access management
- Incident management
- Team collaboration
- Problem solving
- IT infrastructure monitoring
- IT infrastructure support
- Scripting and automation (Bash, PowerShell, Python)
- MySQL database handling
- Documentation and SOP creation
- Team collaboration and cross-functional communication
- Basic networking and security best practices
- User and role-based access configuration
- Credential vaulting and automatic password rotation
- Workflow automation and integration with ITSM tools
- Zabbix performance tuning and troubleshooting
Accomplishments
- Service & Commitment Award
2023, 2021 - On The Spot Award
2024, 2023, 2022, 2021, 2020 - Special Initiative Award
2023, 2022, 2021, 2020 - Appreciation Certificates
Received 5 Appreciation Certificates for outstanding performance and contributions.
Languages
- English
- Hindi
- Marathi
Hobbies
- Internet surfing
- Listening to music
- Learning
- Exploring places
Timeline
System Administrator
Tata Consultancy Services
12.2022 - Current
System Administrator
Tata Consultancy Services
12.2022 - Current
System Administrator
Tata Consultancy Services
07.2018 - Current
Master of Science - Information Technology
Mulund College of Commerce And Science
Bachelor of Science - Information Technology
B.K. Birla College of Technology & Management
H.S.C - Science
Holy Cross Convent School And Junior College
S.S.C -
Guru Nanak English High School
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