Vaibhavi Gaikwad
Hyderabad
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Copart
Hyderabad
05.2023 - Current
- Maintained an up-to-date knowledge of products and services offered by the company.
- Resolved customer inquiries in a timely manner.
- Collaborated with other departments to resolve customer issues quickly.
- Responded promptly to complaints or requests from customers.
- Performed quality assurance checks on all customer support tickets handled.
- Ensured compliance with company policies and procedures related to customer service operations.
Trust & Safety Associate
Accenture
Hyderabad
08.2021 - 05.2023
- Performed GIS mapping activities to visualize proposed changes in a geographic context.
- Identified areas of improvement within the department through process mapping exercises.
Senior Process Executive
Cognizant
Hyderabad
05.2021 - 09.2021
- Created and maintained spatial databases for analysis, mapping, and reporting.
- Utilized mapping software tools like GIS systems to create optimized routes.
Customer Service Representative
Tech Mahindra
Hyderabad
07.2019 - 12.2020
- Monitored customer reviews across multiple channels such as Google My Business, Yelp, Facebook.
- Implemented local search optimization tactics such as Google My Business listings and citations management.
Customer Service Representative
Dell Technologies
Hyderabad
10.2018 - 02.2019
- Assisted customers with product returns, refunds, and exchanges.
- Assisted customers with product returns or exchanges according to established guidelines.
- Assisted customers with product returns or exchanges in accordance with company policy.
Education
Bachelor of Science - Statistics
Vivekananda Degree College
Hyderabad 06-2011
12th - MPC
Sri Chaitanya Junior College
Hyderabad06-2009
10th - Secondary
Don Bosco
06-2009
Skills
- Problem-Solving
- Customer Service
- Professional phone voice
- LiveChat Messaging
- Work Prioritization
Timeline
Customer Service Representative
Copart
05.2023 - Current
Trust & Safety Associate
Accenture
08.2021 - 05.2023
Senior Process Executive
Cognizant
05.2021 - 09.2021
Customer Service Representative
Tech Mahindra
07.2019 - 12.2020
Customer Service Representative
Dell Technologies
10.2018 - 02.2019
Bachelor of Science - Statistics
Vivekananda Degree College
12th - MPC
Sri Chaitanya Junior College
10th - Secondary
Don Bosco
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