Vaibhavi Gujar
ServiceNow Developer Certified System Administrator, Certified Implementation Specialist
Bangalore,Karnataka
Summary
Resourceful ServiceNow developer with over 1.11 years of leveraging software engineering and implementing new technologies to maximize development efficiency. Acquiring and applying new complex technology concepts in short period of time.
Seeking opportunities for a position of "ServiceNow Developer" to utilize my skills and abilities of ServiceNow. Have hands-on experience on HR Service Delivery module of service, knowledge and ITSM modules of ServiceNow.
Overview
8
8
Certificates
3
3
years of post-secondary education
1
1
year of professional experience
Work History
ServiceNow Developer
L & T Infotech
Bangalore, Karnataka
09.2019 - 09.2020
- Project Name : Implement ServiceNow For HR & Pension
- Team Size : 8
- Scope of Work : Implemented ServiceNow HR application for two separate business units – Pension and HRM
Built quite a few processes specific to client like escalation , exception , visa work permit , recruitment , global mobility , quality control etc. Built integrations with 20+ email based service accounts, WBG walk in appointment system , Sharepoint sites , Peoplesoft , Documentum etc. - Role Description : ServiceNow Developer Customizing the module as per the client’s requirement , ServiceNow Notifications, Email Scripts, Configuring SLA’s , Dashboards & Reports, Case UI, Knowledge Base, Testing, Surveys, taking MOMs of client meetings, client PPTs etc.,
ServiceNow Developer/Tester/Implementer
L & T Infotech
Bangalore, Karnataka
10.2020 - Current
- Project Name : Operational Production Support for Implementation of ServiceNow For HR & Pension
- Team Size 2 Start
- Client : World Bank Group
- Scope Of Work : Service-now HRCM Module - Operational Support for implemented HRCM Module, Providing solutions change requests (additional functionalities) for Data management and also helping automating sorting the data as well.
- Role Description : Bug fixing and change requests majorly which includes Notifications, Mail Scripts, SLA’s , Dashboards, Reports, Customizing the module as per the client’s requirement, Knowledge Base, Surveys and Drive Client meetings for discussion, working on required documentation, client and COE PPTs
Education
Bachelor of Science - Information Technology
L S Raheja College Of Commerce & Arts
Santacruz (west) 07.2015 - 05.2018
Skills
Domain : ServiceNow Platform Development- Testing Cross-skills
undefinedExperience Summary
Engineer - Cloud & Infra Services at LTI - Larsen & Toubro Infotech, Bangalore, India.
Jan 2019 – Till date
Total 1.11 years of work experience
Working as a ServiceNow Developer
Experience Description : Hands-on experience on HR Service Delivery Module, Certified ServiceNow System Administrator - having good understanding of Incident Management, Problem Management, Change Management & Knowledge Management, Discovery, CSM modules Certified Discovery Implementation Specialist Knowledge of Service Catalog, Service Portal and Scripting Trained on basic administration activities viz., User, Group, Roles, SLAs etc. Trained on ITSM and CSM modules of service-now Good understanding of workflow, events & email notification, dashboard and reports, Inbound script etc.
Certification
ITIL V3 (ITIL V4 in progress)
Planned certifications in current financial year
- ServiceNow CIS ITSM
- ServiceNow CIS CSM
Professional Trainings
- Pursuing PGP in Artificial Intelligence and Machine Learning
- ServiceNow System Administrator
- ServiceNow CIS Discovery
- ServiceNow CSM
- ServiceNow CIS ITSM
- Fundamentals of Windows, Linux, Network, Database, ESXI
- Microsoft Azure Fundamentals
- AWS TCO & Cloud Economics
- AWS Business Professional
- AWS Technical Professional
- 1Z0-1085-20 Oracle Cloud Infrastructure Foundations 2020 Associate Planned Certifications in current financial year
Achievements
- Received "Best Helping Hand" award from CIS - Batch I (LTI - Academy) 2019
- Been appreciated for individual contribution and as a team player
Timeline
ServiceNow Developer/Tester/Implementer
L & T Infotech
10.2020 - Current
ServiceNow Developer
L & T Infotech
09.2019 - 09.2020
Bachelor of Science - Information Technology
L S Raheja College Of Commerce & Arts
07.2015 - 05.2018