Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaibhavi Kesarinath Mhatre

Thane

Summary

Skilled in Anaplan and system configuration, I excel in delivering advanced technical support and solutions under pressure. At Foundever, I significantly improved client satisfaction by resolving complex issues for premium clients like Google and LVMH, showcasing my active listening and strong problem-resolution skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Technical Support Specialist

Foundever
Mumbai
08.2023 - 09.2025
  • Company Overview: Our company, Anaplan, operates in the B2B sector and specializes in email, chat, and Zoom communication.
  • As a Level 2 analyst, I am responsible for providing advanced technical assistance to our users by troubleshooting and resolving complex issues related to Anaplan models and dashboards.
  • Our client base includes major companies such as LVMH, Louis Vuitton Malletier, Christian Dior Couture, Google, Deloitte, etc there are many premium are respected clients who are using Anaplan.
  • Our services include model building and utilizing integration tools like cloudwork, API, Anaplan connect, and PowerBI.
  • In urgent cases, we collaborate with our Level 3 team to ensure prompt updates and resolutions for our customers. Additionally, we prioritize and address high-aging cases that have been in the queue for over a week, ensuring that they are resolved efficiently.
  • In some cases, we may also arrange a Zoom meeting with the customer to gain a better understanding of the issue and request a copy of the model for replication and resolution or sometimes the issue is resolved on zoom call.
  • Customer management is our priority and we ensure to offer resolution by working with our offshore Level 3 team so that customers are sign posted with updated and provide quick resolution which also focuses on customer experience by interacting with customers and Business Partners when its come to troubleshooting and when more information is required.
  • Our company, Anaplan, operates in the B2B sector and specializes in email, chat, and Zoom communication.

Insurance Executive

Capita India Private Ltd
Mumbai
03.2022 - 06.2023
  • Abbey Life was a fully backend process that involved the use of various tools to calculate retirement packages.
  • In some cases, we were informed by the customer's family about the death of the beneficiary.
  • At that point, we would provide the family or friend with the appropriate death claim amount and send a drafted letter to the client.
  • This letter was then forwarded to our UK team (onshore team), who'd continue with the process and send it to the customer's residence.

Customer Service Representative

Eureka Outsourcing Solutions
Thane
04.2021 - 11.2021
  • The procedure involved receiving calls from customers who had complaints about their Godrej's premium electronic products, such as refrigerators, washing machines, etc.
  • We would provide reassurance to the customers and then connect them with Godrej's service center. The technician would then confirm the date and time for visiting the customer's home to repair the product.

Education

Bachelor of Commerce - English

Shree Ram College of Commerce and Science
Mumbai
03.2021

High School - Commerce

Swami Vivekanand High School
Chembur
05.2019

Bachelor of Commerce - Commerce

SMT. D.K.V.C. Jr. College of Commerce & Science
Dombivli
05.2018

Skills

  • Active listening
  • System configuration
  • Anaplan
  • Strong problem resolution skills
  • Ability to remain cool, calm and collected under pressure
  • Technical troubleshooting
  • Anaplan model building

Certification

  • Level 1 Model Building (Anaplan)
  • Level 2 Model Building (Anaplan)

Timeline

Senior Technical Support Specialist

Foundever
08.2023 - 09.2025

Insurance Executive

Capita India Private Ltd
03.2022 - 06.2023

Customer Service Representative

Eureka Outsourcing Solutions
04.2021 - 11.2021

Bachelor of Commerce - English

Shree Ram College of Commerce and Science

High School - Commerce

Swami Vivekanand High School

Bachelor of Commerce - Commerce

SMT. D.K.V.C. Jr. College of Commerce & Science

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Vaibhavi Kesarinath Mhatre