Vaibhavi Deshpande

Managing UK Enterprise customers, handling L2/L3 VPN, ILL, DIA, SD-WAN (Cisco, Juniper CSO, VMware, Meraki), and DSL services, along with fully managed LAN services including VLAN configuration, monitoring, and troubleshooting. Facilitated customer calls for live troubleshooting, providing updates and guidance to resolve issues efficiently. Troubleshooting L2 services using ECPA tests, optimizing routing for MPLS customers, and resolving bandwidth, latency, QoS, and speed-related issues. Working on resolving BGP and routing issues, ensuring seamlessHandled P1 issues such as reachability, link-down, and traffic disruptions, and P2 issues including packet drops, latency, and slowness, ensuring timely resolution.slowness, and upload/download problems. Working with vendors including Alcatel, Cisco, and Juniper to perform IOS upgrades, hardware Collaborated with cross-functional teams to implement permanent fixes, improving network reliability and performance while reducing MTTR.nce network reliability and performance. Supporting continuous service improvement initiatives, driving operational efficiency and improving customer satisfaction.

• Managed daily operations for customer service teams to ensure efficient workflow.
• Organized and facilitated training programs for new employees to improve their skills.
• Created initiatives focused on improving processes to enhance operational efficiency.

Led shifts managing customer escalations, ensuring rapid resolution and proactive impact management, resulting in 15% reduction in average resoTroubleshot routing issues using BGP, OSPF, and static routing protocols, enhancing network performance and connectivity.connectivity. Resolved critical ILL issues, including reachability failures, no-internet cases, speed/throughput concerns, and website accessibility problems, improving overall service reliability.

• Designed and implemented network solutions for global communication systems.
• Partnered with different departments to increase efficiency in service delivery.
• Conducted system testing and troubleshooting for optimal performance.

• Configured network devices to support effective communication across multiple locations, ensuring reliable connectivity for users.
• Troubleshot network issues to maintain seamless connectivity for users, contributing to uninterrupted service.
• Collaborated with team members to document network configurations and updates.
• Completed 6-month college internship in SOC, gaining exposure to IP, Voice, and Transmission teams while troubleshooting basic customer issues and applying workarounds under supervision, enhancing understanding of enterprise network operations and service assurance processes.