Hi, I’m
Vaibhav Narain
B.Tech, MBA, MS, 13+ Years' Experience
Bangalore,Karnataka
Summary
Versatile executive with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in enterprise SaaS platform, business operations & customer success.
Overview
13
years of professional experience
6
years of post-secondary education
3
Certificates
Work History
BetterPlaceBengaluru, Karnataka
Director of Operations - Platform & Business
03.2022 - Current
Job overview
- Defined, implemented and revised operational policies and guidelines
- Monitored and coordinated workflows to optimize resources
- Teamed with Product-Tech departments to create organization's vision statements
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Streamlined logistics and installation operations and budgeted effectively to decrease spending by 8%
- Managed 110 team members across four departments
- Tracked and analyzed profitability and key metrics of to improve overall profitability and bring in new clientele
Mediphore System & Technologies India Pvt. LtdBangalore, Karnataka
Director of Business Operations
10.2020 - 02.2022
Job overview
- Forged new business relationships, and on-boarded the first strategic customer for the company
- Initiated many pilot projects with India's biggest hospitals and insurance companies
- Developed Go-To-Market Strategy with the Product and Pricing teams
- Analyzed market problems and captured insights through Voice-Of-Customer (Product Councils) for effective digital product roadmap
- Established and scaled the team in India to 27 engineers and leads to implement and support projects for Regional and Global markets
- Spearheaded a M&A that increased the market presence of the company in India with a 3 million customer base
IntegriChain Pvt. Ltd.Pune, Maharashtra
Program Manager
05.2014 - 09.2020
Job overview
- Managed product life cycle and implementation of three digital SaaS products that constituted ~40% of the company’s annual recurring revenue (ARR)
- Increased total addressable market by ~$350M in US Healthcare by productizing market problems into new digital business offerings
- Established & achieved ~70% Performance and ~50% Gross-Margin departmental KPIs
- Built and scaled a new business vertical of 21 associates for managed services and SaaS Implementation delivery model
- Conducted Customer Satisfaction (CSAT) and Employee Satisfaction (ESAT) surveys for continuous process improvement and deliverables
- Defined and executed companywide strategic initiatives for employee collaboration and communication to bridge culture gaps across geographies
BMC SoftwarePune, Maharashtra
Senior Cloud Consultant
01.2012 - 12.2012
CognizantBangalore, Karnataka
Associate
05.2010 - 01.2012
WIPROBangalore, Karnataka
Senior Engineer
11.2007 - 04.2010
Education
Indian Institute of Management (IIM)Udaipur, India
MBA from Business Administration And Management
01.2013 - 03.2014
Purdue University, Krannert School of ManagementWest Lafayette, USA
Master of Science from Global Supply Chain Management
01.2013 - 12.2013
Madan Mohan Malaviya Engineering CollegeGorakhpur, India
Bachelor of Technology from Computer Science And Engineering
08.2003 - 05.2007
Certification
Lean Six Sigma, KPMG
Timeline
Director of Operations - Platform & Business
BetterPlace
03.2022 - Current
Director of Business Operations
Mediphore System & Technologies India Pvt. Ltd
10.2020 - 02.2022
Digital Transformation Strategy, University of Virginia
06-2020
Lean Six Sigma, KPMG
12-2019
Certified Scrum Product Owner (CSPO®)
10-2019
Program Manager
IntegriChain Pvt. Ltd.
05.2014 - 09.2020
Indian Institute of Management (IIM)
MBA from Business Administration And Management
01.2013 - 03.2014
Purdue University, Krannert School of Management
Master of Science from Global Supply Chain Management
01.2013 - 12.2013
Senior Cloud Consultant
BMC Software
01.2012 - 12.2012
Associate
Cognizant
05.2010 - 01.2012
Senior Engineer
WIPRO
11.2007 - 04.2010
Madan Mohan Malaviya Engineering College
Bachelor of Technology from Computer Science And Engineering
08.2003 - 05.2007
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